Welcome to Mattress Miracle’s website (the “Site”). The Site is owned and operated by Mattress Miracle for your personal, non-commercial use and information. Your use of the Site is subject to the following terms and conditions (the “Terms”) and all applicable laws. By accessing and browsing the Site, you agree to the Terms without limitation or qualification. If you do not agree with any of the Terms, please do not use the Site.
Mattress Miracle reserves the right to modify, update, or change the Terms (or any portion thereof) of the Site without prior written notice at any time and at our sole discretion. We will inform you of any such changes by posting a notice on the Site. By continuing to use the Site following the posting of any notice, you agree to be bound by the modified Terms and policies.
Mattress Miracle’s Products and services available on the Site are intended for residents of Canada and may be ordered by such persons. The Site is not intended for access or use outside of Canada. It is your responsibility to ensure that your access to the Site and its content are legal in your jurisdiction. Please ensure that your access to and use of the Site complies with all applicable laws and regulations.
Mattress Miracle encourages you to read the Terms carefully, as they contain provisions that may limit your rights, such as limitations of liability and dispute resolution. Please take the time to carefully review these provisions.
By using the Site, you agree to adhere to the Acceptable Use Policy and represent and warrant to Mattress Miracle that:
- Acknowledge and respect our intellectual property rights.
- Agree to provide accurate information and take responsibility for the information you provide.
- Understand that we may be unable to process requests that we cannot validate.
- Will not create a link to the Site without obtaining our written permission.
- Will use respectful language in any communication with us through the Site.
- Will not attempt to interfere with the Site’s operation through prohibited means such as hacking or spamming.
- All prices listed on our website are exclusive of taxes, unless otherwise stated. Customers may be responsible for paying any applicable taxes, including sales tax, value-added tax (VAT), or other similar taxes, depending on their location and the products they purchase. It is the customer’s responsibility to comply with the applicable tax laws in their jurisdiction
Product Purchases and User Account
- By registering on the Site for the purchase of Products, you are responsible for maintaining the confidentiality of your account and password. You also agree to restrict access to your computer and account, and assume responsibility for any activities that occur under your account or password. The Company reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
Product Information and Availability
- The Products sold on the Site are intended for customers located in Canada only. The Company strives to provide accurate descriptions of all Products available for sale, but does not guarantee the accuracy, completeness, reliability, currentness, or error-free nature of Product descriptions or other content on the Site. Please note that the actual colour of a Product may differ from the colour displayed on your monitor.
- The availability of certain Products may be limited and subject to change without prior notice. If a Product is unavailable for delivery, the Company will notify you via email and automatically cancel your order for that Product. However, the Company may, at its discretion, contact you to offer a revised delivery time if and when the Product becomes available. The Company reserves the right to refuse service, terminate accounts, or cancel orders at its discretion.
- Before finalizing your purchase on the Site, an order confirmation screen will be displayed, which will include information about the Product(s) you wish to order, the purchase price, and any applicable charges for shipping and taxes. By clicking the “Secure Checkout” button, you are making an offer to purchase the Product(s) under the terms and conditions outlined in the Order Confirmation. Please note that orders are not considered binding until the Company confirms acceptance of the offer via email.
- Product orders and prices are quoted and processed in Canadian dollars. Despite the Company’s efforts to provide accurate pricing and product information, errors may occur. The Company reserves the right to correct errors in pricing or product information and to modify product prices without prior notice. The Company cannot confirm a product’s price until after you submit an order. If the price or related information for a product is incorrect due to an error in pricing or product information, the Company may, at its sole discretion, refuse or cancel your order. If such an error occurs, the Company will cancel your order, reverse any charges applied, and ask you to place a new order for the product at the correct price.
Consent to Use Electronic Documents
- By using the Site, you agree to allow the exchange of information and documents between you and the Company via email or the Internet. You also acknowledge that the Terms, along with any accepted Order Confirmation(s) in electronic form, constitute a valid and binding agreement between you and the Company. Additionally, you agree that any communication, notice, or disclosure from the Company provided to you electronically satisfies any legal requirement for written communication.
- The Company has the right to restrict quantities, terminate accounts, and decline or revoke orders, even after they have been submitted, confirmed, accepted, and your credit card charged. If your order is cancelled and you have already paid, the Company will provide a complete refund.
- The payment terms for purchasing Products on the Site are at the discretion of the Company. Credit card payment is the default method unless otherwise agreed upon by the Company. Credit card payments are subject to approval by the issuing financial institution.
Shipping and Taxes
- The Company will deliver the Product(s) to the address and delivery method specified in the Order Confirmation. Estimated delivery times provided by the Company are not guaranteed, and any costs resulting from delayed delivery are not the responsibility of the Company.
- Product prices quoted do not include shipping, handling, or applicable taxes unless otherwise stated. The Order Confirmation will show the separate charges for shipping, handling, and taxes for each order. Canadian customers are responsible for all associated taxes and duties, including sales, use, goods and services, and harmonized sales taxes.
- Please refer to our returns and exchanges page: https://mattressmiracle.ca/refund_returns/
- The Company, based in Ontario, Canada, controls and operates the Site. Any use of the Site or transaction conducted on or from it, including the Terms, shall be governed by the laws of the Province of Ontario and the laws of Canada applicable therein, without reference to conflict of laws principles.
Disclaimer of Warranties
- As a retailer, we are not the providers of warranties for the mattresses we sell. The warranty is provided by the respective manufacturer/supplier and we have no say in whether they are accepted or denied. While we will always try our best to assist our customers with warranty claims, we cannot guarantee that any warranty will meet their expectations. It is important to note that 10-year mattress warranties are typically limited and may have specific terms and conditions that apply. We encourage our customers to review the warranty information provided by the manufacturer/supplier before making their purchase.
- An example of 10-year limited warranty on all of our mattresses. This warranty covers any defects in materials or workmanship, such as sagging or indents greater than 2 inch, that occur within 10 years from the original purchase date.
- During the first year of the warranty period, we will replace or repair any defective mattress free of charge, including any shipping costs. In years 2-10, we will replace or repair the mattress at a prorated cost based on the original purchase price.
- Please note that our warranty does not cover normal wear and tear, stains, or damage caused by improper use or care of the mattress, such as stains or tears due to spills or accidents, burns, or damage caused by using an improper bed frame or foundation.
- It’s important to understand that warranties are typically limited, meaning they do not cover every possible issue that may arise with a product. While we stand behind the quality of our mattresses and will do our best to resolve any issues that arise, we cannot guarantee that every warranty claim will be accepted by our suppliers.
- We encourage our customers to properly care for their mattress, use an appropriate bed frame or foundation, and contact us immediately if they notice any issues with their mattress.
- We reserve the right to terminate your access to the Site or your user account, at any time and for any reason, without prior notice or liability. Upon termination, your right to use the Site and any services provided will immediately cease.
- The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Information Collection and Use
- While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, mailing address, phone number and credit card information (“Personal Information”).
- We collect Personal Information from you only when you voluntarily submit it to us or when you provide it to us through the Site. We use your Personal Information only for providing and improving the Site and our products and services.
Online Purchase Security Policy
- We use industry-standard encryption technology to protect your personal and financial information during the online purchase process.
- We do not store your credit card information on our servers. All credit card information is securely transmitted to our payment processor for processing.
- We regularly monitor our website for security vulnerabilities and take appropriate measures to address any potential issues.
- We will never ask for your password or other sensitive information via email or over the phone. If you receive a suspicious request, please contact us immediately.
- We will never sell or share your personal or financial information with third parties, except as necessary to process your online purchase or as required by law.