Guarantee
60-Night Comfort Guarantee
At Mattress Miracle, your satisfaction is paramount. We provide a 60-night trial to ensure your new mattress is the perfect fit. Below are the terms to help you determine your eligibility for a return or exchange:
Trial Period
- Duration: 60 nights from the delivery date.
- Action: If unsatisfied, you may return or exchange the mattress within this period.
Product Eligibility
- Applicable Products: Standard mattress sizes over $499.
- Exclusions: Custom size mattresses, clearance items, floor models, and "as-is" products.
Return Conditions
- Mattress Condition: Must be like-new, free of stains or damage. Use of a mattress protector is required.
- Sanitary Requirement: Must be free from bed bugs and other pests.
Exchange Policy
- Limit: One exchange per purchase.
- Restocking Fee: A $75 fee applies to all exchanges. Purchasers are responsible for all additional applicable delivery charges.
Additional Requirements
- Proof of Purchase: Required for all returns and exchanges.
- Delivery and Pickup: Customer covers any related delivery fees.
- Proper Foundation: Mattresses must be used on a suitable foundation; improper use may void the guarantee.
- Non-transferable: Only original purchasers can claim returns or exchanges under this guarantee.
Our goal is to make sure you're completely satisfied with your mattress, as a good night's sleep is key to a healthy life. If you decide to return your mattress, just contact our customer service team, and we'll guide you through the process.