Guarantee

Our 60-Night Comfort Guarantee

At Mattress Miracle, your satisfaction is paramount. Every eligible mattress comes with our 60-Night Comfort Guarantee: sleep on it at home, and if it is not the right fit, we will make it right. Here is exactly how it works.

A promise from Brad

"If our service or our product is inferior, or you feel you have been unjustly dealt with, I want you to call me. Our customer base is our family. We don't want them upset. We want them happy with our product."

Brad Grose, founder, Mattress Miracle. Call (519) 770-0001 during store hours and ask for Brad.

Trial Period

  • Duration: 60 nights from the delivery date.
  • Action: If you are unsatisfied, you may exchange the mattress within this period. Contact our team and we will guide you through it.

Product Eligibility

  • Applicable products: Standard mattresses, including those with 10-year warranties.
  • Exclusions: Custom size mattresses, clearance items, floor models, and "as-is" products.

Condition Requirements

  • Mattress condition: Must be like-new, free of stains or damage. Use of a mattress protector is required.
  • Sanitary requirement: Must be free from bed bugs and other pests.

Exchange Terms

  • Limit: One exchange per purchase.
  • No exchange fee. Purchasers are responsible for applicable delivery charges on the exchange.
  • If a mattress of lesser value is selected, the difference comes back to you as store credit or money back.

Additional Requirements

  • Proof of purchase: Required for all exchanges.
  • Delivery and pickup: Customer covers related delivery fees.
  • Proper foundation: Mattresses must be used on a suitable foundation; improper use may void the guarantee.
  • Non-transferable: Only original purchasers can claim an exchange under this guarantee.

Our goal is to make sure you are completely satisfied with your mattress, because a good night's sleep is key to a healthy life. If your new mattress is not working out, contact our team at (519) 770-0001 or info@mattressmiracle.ca and we will guide you through the exchange.

For returns on bedding, pillows, and other non-mattress items, see our Refund Policy.