Refund Policy
Thank you for your purchase. We hope you are happy with it. If you are not, here is exactly how returns work, depending on what you bought.
Mattresses: the 60-Day Comfort Guarantee
Mattresses are covered by our 60-Day Comfort Guarantee: if your new mattress is not the right fit, you may exchange it within 60 days of delivery, with no exchange fee. Do not ship a mattress back to us. Contact our team first at info@mattressmiracle.ca or (519) 770-0001 and we will arrange the exchange, including pickup and delivery options. See the guarantee page for eligibility and condition requirements.
Bedding, Pillows, and Other Items
- Window: Returns must be started within 30 days of the purchase date.
- Condition: Items must be new and unused, with all original packaging, tags, and labels attached. For hygiene reasons, opened pillows, sheets, and duvets cannot be returned unless defective.
- Not returnable: Custom sizes, floor models, and final sale items.
- Restocking fee: A 10% restocking fee applies to returns over $100.
Return Process
Email info@mattressmiracle.ca to obtain a Return Merchandise Authorization (RMA) number. For smaller items, place the item securely in its original packaging with your proof of purchase and mail it, with the RMA number, to:
Mattress Miracle
441 1/2 West St, Brantford, ON N3R 3V9
You are responsible for return shipping charges on mailed returns, and we recommend a trackable method. Local customers are welcome to bring returns to the store during business hours instead.
Refunds
After we receive and inspect your return, please allow at least 3 business days for processing. Refunds may take 1-2 billing cycles to appear on your credit card statement. We will notify you by email once your return is processed.
Questions
Contact us at info@mattressmiracle.ca or (519) 770-0001.