Track My Delivery
Wondering where your new mattress is? Here is exactly how to check on any Mattress Miracle order, whether it is shipping to your door or arriving on our white-glove delivery truck.
Online Orders (Shipped)
Every online order gets an order confirmation email the moment you check out, and a shipping confirmation email with a tracking link the moment it leaves. Click the tracking link in that email for live carrier updates.
Can't find the email? Check your spam folder for a message from Mattress Miracle, or log in to your account to see every order and its current status in one place.
Local White-Glove Delivery
Brantford-area deliveries work a little differently, and we think a little better. A real person from our team calls you to book a delivery window that suits you. On delivery day we bring your mattress in, set it up in the right room, and take the packaging (and your old mattress, if arranged) with us.
To check on a scheduled local delivery, call us at (519) 770-0001. Dorothy usually knows exactly where the truck is.
Fastest Ways to Get an Answer
Call: (519) 770-0001 (Mon-Wed 10-6, Thu-Fri 10-7, Sat 10-5, Sun 12-4)
Email: info@mattressmiracle.ca with your order number
Chat: tap the chat bubble in the corner, any time. After hours, a real person replies as soon as we are back.
Common Delivery Questions
How long does delivery take?
It depends on the product. In-stock items in the Brantford area are usually delivered within days, while made-to-order mattresses and freight shipments across Canada take longer. Your order confirmation and our team can give you the timeline for your specific item.
Do you remove my old mattress?
Yes, old mattress removal is available with purchase on local white-glove deliveries. Mention it when we call to book your delivery window.
Can I change my delivery date?
Of course. Call (519) 770-0001 and we will rebook your window. The earlier you call, the more options we will have.