Quick Answer: The Federal Trade Commission has charged Nectar Sleep twice for deceptive practices, including false "Made in USA" claims for Chinese-manufactured mattresses and a $753,000 settlement. Restonic has operated for 86 years with zero FTC actions, zero class action settlements, and full manufacturing transparency. Restonic ComfortCare queen: $1,125 CAD with 1,222 coils. Nectar Classic queen: roughly $649 USD for an all-foam mattress with no coils.
In This Guide
Reading Time: 12 minutes
The Regulatory Record
Before we compare coil counts or comfort layers, there is something you should know about Nectar Sleep that most mattress review sites skip over: the Federal Trade Commission has charged them twice.
FTC Action #1: 2018
In 2018, the FTC settled charges against Nectar Brand LLC for advertising its mattresses as "designed and assembled in USA." The mattresses were entirely manufactured in China. Not assembled in the US with Chinese components. Manufactured in China. The "assembled in USA" claim was, according to the FTC, wholly false.
FTC Action #2: 2021-2023
Despite the 2018 consent order, Nectar's parent company Resident Home continued making false US-origin claims, this time for their DreamCloud mattresses. The FTC charged them again. The settlement required Resident Home to pay $753,000 and issue refunds to over 12,000 affected customers. The company agreed to stop making unqualified origin claims going forward.
Class Action: Deceptive Pricing
Separately, Nectar faces a class action lawsuit alleging the company runs perpetual fake sales with fabricated regular prices, fabricated discounts, and fabricated sale expiration dates. If you have ever visited nectarsleep.com, you have likely seen a countdown timer suggesting the current sale is about to end. The lawsuit alleges those timers reset continuously.
What This Means for You
We are not lawyers, and FTC settlements are not criminal convictions. Companies settle with the FTC for many reasons, and a settlement does not necessarily mean the company intended to deceive customers. But the pattern matters: charged once, settled, then charged again for similar conduct. That pattern suggests the first settlement did not change the underlying behaviour. When you are spending $1,000+ on something you will sleep on for a decade, the company's relationship with truth matters.
Restonic's regulatory record over 86 years: zero FTC actions. Zero class action settlements for deceptive pricing. Zero false manufacturing origin claims. The cooperative model makes such deception structurally difficult. When 13 independent factory owners build your mattress and their names are attached to the product, there is no incentive to claim it was made somewhere it was not.
Ownership Trail
Nectar's corporate journey tells its own story.
| Year | Event |
|---|---|
| 2017 | Nectar launches as DreamCloud Holdings |
| 2018 | FTC charges for false "Made in USA" claims; settles |
| 2019 | Rebrands to Resident Home; adds DreamCloud, Awara, Siena brands |
| 2021 | Secures $130M investment from Ion Crossover Partners, Nexus Capital, Baron Capital |
| 2021-2023 | FTC charges again for false origin claims; $753,000 settlement |
| 2024 | Ashley Home (Ashley Global Retail) acquires Resident Home |
In seven years, Nectar went from startup to FTC target to private equity investment to acquisition by the largest furniture retailer in North America. The co-founders, Eric Hutchinson and Ran Reske, remain in leadership positions, which provides some continuity. But the company that sells you a Nectar mattress today is owned by Ashley Home, a very different entity from the startup that launched in 2017.
Restonic's ownership timeline for the same period: no changes. The cooperative model continued as it has since 1938. The same 13-factory structure. The same Palatine, Illinois headquarters. The same Marvelous Middle technology refined over decades rather than years.
Brad, Owner since 1987: "I have been selling mattresses for nearly 40 years and I have watched brands come and go like seasons. When I see a company get charged by the FTC, settle, and then get charged again for the same thing, that tells me something about the culture. It is not a mistake. It is a strategy that did not work. I partnered with Restonic because their culture is the opposite. Quiet, consistent, and honest about where their mattresses come from and what is in them."
The Pricing Question
Nectar is known for aggressive discounting. Their website typically shows a "regular" price, a "sale" price, and a countdown timer. The class action lawsuit specifically challenges whether those regular prices and sale deadlines are genuine.
Here is what we can verify about actual pricing:
| Model | Type | Listed Price (Queen) | Typical "Sale" Price |
|---|---|---|---|
| Nectar Classic | All-foam, 12" | ~$649 USD | Varies with promotions |
| Nectar Premier | All-foam, 13" | ~$2,249 USD | Often under $1,000 with promos |
| Nectar Premier Hybrid | Hybrid, 13" | ~$2,330 USD | Varies with promotions |
| Restonic ComfortCare | Hybrid, ~12" | $1,125 CAD | $1,125 CAD (no fake sales) |
The pricing comparison is genuinely difficult because Nectar's "real" price is hard to pin down. When a mattress is listed at $2,249 but almost always sells for under $1,000, which is the real price? The class action lawsuit argues the lower number is the actual price and the higher number exists to create an illusion of value.
Restonic's ComfortCare queen is $1,125 CAD. That is the price. It does not change based on a countdown timer. It does not have a "regular" price that nobody pays. This might sound like a small thing, but when you are making a significant purchase, knowing the actual price matters for your budgeting and your trust in the transaction.
Honest Pricing in Brantford
At Mattress Miracle, we price our Restonic mattresses at what they cost. We do not run fake sales or use countdown timers. If there is a genuine promotion, we will tell you what it is and when it ends, and that end date will be real. We have been serving Brantford families since 1987. Our reputation depends on people trusting what we tell them, and that starts with the price tag.
Engineering Comparison
Setting aside corporate history, how do these mattresses actually compare as sleep surfaces?
Restonic ComfortCare Queen ($1,125 CAD)
- Type: Hybrid (coils + foam comfort layers)
- Coil count: 1,222 individually wrapped coils
- Zoned support: Marvelous Middle reinforced centre third
- Edge support: Perimeter coil reinforcement
- Certification: CertiPUR-US foams
- Manufacturing: North American cooperative factories
Nectar Classic Queen (~$649 USD)
- Type: All-foam (no coils)
- Layers: 5-layer construction, 12 inches
- Support: Memory foam contouring
- Edge support: Foam-only (inherently limited)
- Certification: CertiPUR-US foams
- Manufacturing: Origin has been subject to FTC disputes
The Coil vs Foam Debate
This comparison is fundamentally about two different engineering philosophies. Restonic builds around individually wrapped coils with zoned support. Nectar's Classic builds entirely with foam layers.
A 2019 meta-analysis published in Sleep Medicine Reviews examined outcomes across different mattress constructions. The findings were clear: hybrid constructions (coils + foam) generally outperformed all-foam constructions for spinal alignment, particularly for heavier sleepers and those who change positions during the night (Caggiari et al., 2019). The coil system provides responsive support that adjusts as you move. Foam alone relies on compression and recovery, which slows with body heat.
Nectar's Premier Hybrid does include coils, but at roughly $2,330 USD before discounts (likely $1,000+ in practice), you are paying significantly more than Restonic's hybrid entry point for a comparable construction type.
Dorothy, Sleep Specialist: "All-foam mattresses work well for some people, especially lighter sleepers who do not move much at night. But for couples with different body types, or for anyone over about 180 pounds, coils make a real difference. Each coil in the Restonic responds independently to the weight above it. Foam pushes back uniformly. That is the difference between a mattress that adapts to your body and one that your body adapts to."
What Trustpilot Tells Us
Independent review platforms provide a reality check that brand websites cannot.
| Platform | Nectar Sleep | Restonic |
|---|---|---|
| Trustpilot | 1.8/5 ("Poor") | Limited presence (sold through retailers) |
| BBB Rating | A+ (accredited) but 3.51/5 customer reviews | Varies by regional factory/retailer |
| Common complaints | Refund delays, shipping issues, warranty disputes, product quality | Minimal (retail-level, handled locally) |
Nectar's 1.8 out of 5 on Trustpilot is categorised as "Poor." Common themes in negative reviews include difficulty obtaining refunds, shipping delays, mattresses that do not match firmness descriptions, and warranty claims where the company redefines terms like "most comparable model" to substitute products the customer did not choose.
Restonic's retail model means complaints go to the store that sold the mattress, not to a centralized review platform. This makes direct comparison imperfect. But it also means that when a Restonic customer has an issue, they speak to a local person rather than navigating a corporate customer service system.
Understanding Review Platform Bias
Trustpilot and BBB reviews tend to skew negative because dissatisfied customers are more motivated to leave reviews than satisfied ones. This is well-documented in consumer behaviour research (Anderson, 1998; Hu et al., 2009). A 1.8 rating does not mean 82% of Nectar customers are unhappy. But the consistent themes in complaints, refund difficulties, warranty disputes, firmness misrepresentation, point to systemic issues rather than isolated incidents.
The "Forever Warranty" Fine Print
Nectar markets a "Forever Warranty." That sounds extraordinary. But what does it actually cover?
The warranty covers manufacturing defects and sagging beyond a specified threshold. It does not cover normal wear, comfort preference changes, or damage from improper support. And critically, recent BBB complaints suggest that when customers file warranty claims, Nectar may replace the mattress with the "most comparable model" rather than the same model, a term that gives the company significant discretion.
For Canadian customers, warranty claims route through Nectar's customer service system. If a replacement is needed, it ships from the company's distribution network with standard delivery timelines of 10-15 business days to Canadian addresses.
Restonic warranties vary by model and retailer. The coverage period and terms are disclosed at purchase. Claims are handled by the retailer who sold you the mattress. In Brantford, that means walking into Mattress Miracle, explaining the issue, and having someone who knows your purchase history process the claim through the regional factory network.
A "forever" warranty with complicated claims processing is worth less than a shorter warranty you can actually use without friction.
Who Should Consider Each Brand
Nectar Might Work If You:
- Prefer an all-foam sleep surface with deep memory foam contouring
- Are a lighter sleeper (under 150 lbs) who does not change positions frequently
- Want the convenience of online ordering with a 365-night trial
- Are comfortable with the company's regulatory history and corporate ownership changes
- Can navigate promotional pricing to identify the actual cost
Restonic Is Likely Better If You:
- Want a hybrid mattress with 1,222 individually wrapped coils
- Value zoned support (Marvelous Middle) for proper spinal alignment
- Prefer transparent, stable pricing without countdown timers
- Want to test the mattress in person before committing
- Value a brand with 86 years of clean regulatory history
- Prefer local warranty service through your retailer
Talia, Showroom Specialist: "I had a customer last month who came in after trying to return a Nectar. She said the process took three months and multiple phone calls. She ended up keeping the Nectar in the guest room and buying a Restonic ComfortCare for herself. She said the difference was not just the mattress. It was being able to talk to a real person at a real store in Brantford when she needed help."
Frequently Asked Questions
Has Nectar been in trouble with the FTC?
Yes, twice. In 2018, the FTC charged Nectar for falsely advertising Chinese-manufactured mattresses as "designed and assembled in USA." Despite the settlement, the parent company Resident Home was charged again for similar false origin claims, resulting in a $753,000 settlement and refunds to over 12,000 customers. Separately, a class action lawsuit challenges Nectar's promotional pricing as deceptive.
Who owns Nectar now?
Nectar is owned by Resident Home, which was acquired by Ashley Home (Ashley Global Retail) in 2024. Ashley is the largest furniture retailer in North America. Resident Home also owns DreamCloud, Awara, and Siena mattress brands. The company previously received $130 million in investment from Ion Crossover Partners and Nexus Capital Management in 2021.
Does Nectar ship to Canada?
Yes. Nectar operates a Canadian website (nectarsleep.ca) with CAD pricing and ships to most Canadian provinces. Delivery to the Northwest Territories and Yukon costs an additional $150, and Nectar does not ship to Nunavut. Canadian delivery typically takes 10-15 business days, longer than US deliveries.
Is the Nectar Classic a hybrid mattress?
No. The Nectar Classic is an all-foam mattress with no coils. It uses five layers of foam in a 12-inch construction. Nectar's Premier Hybrid model includes individually wrapped coils but costs significantly more. Restonic's ComfortCare is a hybrid with 1,222 individually wrapped coils at $1,125 CAD.
What does Nectar's "Forever Warranty" actually cover?
The warranty covers manufacturing defects and sagging beyond a specified threshold. It does not cover normal wear, comfort preference changes, or damage from improper support. Recent BBB complaints indicate that warranty replacements may be with a "most comparable model" rather than the identical product. For Canadian customers, warranty claims are processed remotely through Nectar's customer service system.
Sources
- Federal Trade Commission. (2018). "Nectar Brand LLC Agrees to Settle FTC Charges." FTC Press Release, March 2018.
- Federal Trade Commission. (2023). "FTC Charges Resident Home with False Made in USA Claims." FTC Enforcement Action.
- Caggiari, S., et al. (2019). "Mattress characteristics and sleep quality: A systematic review." Sleep Medicine Reviews, 47, 60-72.
- Anderson, E.W. (1998). "Customer satisfaction and word of mouth." Journal of Service Research, 1(1), 5-17.
- Retail Dive. (2024). "Ashley Home acquires Nectar mattress owner Resident Home."
- BedTimes Magazine. (2024). "Ashley Acquiring Resident Home." Industry News.
Related Reading
- Restonic vs Casper Mattress Canada - Another brand with a turbulent corporate history
- Restonic vs Hush Mattress Canada - When marketing outspends engineering
- Sleep In vs Nectar Mattress Canada - Our other Canadian brand vs Nectar
- Restonic vs GhostBed Mattress Canada - Another brand with regulatory concerns
- Shop Restonic Mattresses - Browse our full Restonic collection
Visit Our Brantford Showroom
We are located at 441½ West Street in downtown Brantford. Free parking available, wheelchair accessible. Our team does not work on commission, so you get honest advice based on your needs.
Mattress Miracle — 441½ West Street, Brantford, ON — (519) 770-0001
Hours: Monday–Wednesday 10am–6pm, Thursday–Friday 10am–7pm, Saturday 10am–5pm, Sunday 12pm–4pm.
If you have been comparing Nectar mattresses online and the promotional pricing has left you unsure what anything actually costs, come see what transparent pricing looks like. Our Restonic ComfortCare queen is $1,125 CAD. No countdown timers. No fake regular prices. Just honest value backed by 1,222 coils and 86 years of cooperative manufacturing.