Quick Answer: GhostBed holds a 1.4/5 "Bad" Trustpilot rating, the lowest in this comparison series, with only 1 of 28 BBB complaints resolved. Restonic ComfortCare offers 1,222 pocketed coils with Marvelous Middle zoned support at $1,125 queen, backed by 86 years as a mattress manufacturing cooperative. GhostBed's Comfort Foam queen costs $1,149, made by a company whose primary expertise is ladders, not mattresses.
In This Guide
Reading Time: 10 minutes
The Ladder Company That Makes Mattresses
GhostBed was founded by Marc Werner, whose family built the Werner Ladder Company into one of the largest ladder manufacturers in North America. After three neck surgeries, Werner looked for a better mattress. When he could not find one, he started a mattress company.
That origin story is sympathetic. But sympathy does not make someone a mattress engineer. Werner's background was in ladder manufacturing and distribution. The mattress expertise was acquired, not inherited. And the customer satisfaction data suggests the transition from ladders to mattresses has not been smooth.
GhostBed originally launched as Nature's Sleep in 2001, then rebranded to GhostBed in 2015. The company is based in Plantation, Florida. The mattresses are manufactured in the United States.
GhostBed's Customer Service Record
The numbers speak clearly:
- Trustpilot: 1.4/5 "Bad" rating. This is the lowest Trustpilot score of any competitor in this entire comparison series.
- BBB complaints: 24 of 28 complaints unresolved. That is a 3.5% resolution rate.
- Common complaint patterns: Difficulty with returns, unresponsive customer service, product quality not matching marketing claims.
A 3.5% complaint resolution rate is not a customer service department having a bad month. It is a systemic failure to engage with customer issues after the sale.
Resolution Rates in Context: The mattress industry average for BBB complaint resolution is approximately 65%. Premium brands like GoodMorning.com (A+ BBB) resolve over 90% of complaints. GhostBed's 3.5% resolution rate is 18 times worse than the industry average. A 2021 study in the Journal of Service Research found that complaint resolution rates below 20% correlated with repeat purchase rates under 8%, indicating that dissatisfied customers almost never return.
Brad, Owner since 1987: "A 3.5% complaint resolution rate is not a mattress company. It is a one-way transaction. They take your money and hope you never call back. Restonic's cooperative model means the local manufacturer who built your mattress has a direct relationship with the retailer who sold it. If something goes wrong, there is a real person at every step of the chain who wants to fix it."
8 min read
Restonic: Built by Mattress People
Restonic was founded in 1938 by eight mattress manufacturers who wanted to pool their engineering resources. Every person involved in creating Restonic was already a mattress maker. The cooperative did not pivot from ladders, blankets, or insurance. It started and stayed in mattresses.
Eighty-six years later, the structure is the same: 13 independently owned factories producing mattresses to shared Restonic specifications. The Marvelous Middle technology, the coil configurations, the foam layering specifications are all developed by mattress engineers for mattress performance.
| Category | GhostBed Comfort Foam | Restonic ComfortCare |
|---|---|---|
| Construction | All-foam | Pocketed coil hybrid |
| Support System | Foam base | 1,222 pocketed coils |
| Zoned Support | Not specified | Yes (Marvelous Middle) |
| Edge Support | Weak | Strong |
| Queen Price (CAD) | ~$1,149 | ~$1,125 |
| Trustpilot | 1.4/5 "Bad" | N/A (sold through retailers) |
| BBB Complaint Resolution | 3.5% (1 of 28) | Handled through retailer |
| Founder Background | Ladder manufacturing | Mattress manufacturing (since 1938) |
| Try Before Buying | No | Yes |
| Warranty | 25 years (but resolution rate suggests claims may be difficult) | 10 years |
The Restonic ComfortCare is $24 less expensive than the GhostBed Comfort Foam while providing 1,222 pocketed coils (vs no coils), patented zoned support (vs none), strong edge support (vs weak), and a company with 86 years of mattress-specific expertise.
Why Mattress Expertise Matters
Building a good mattress is not simple. The interaction between coil gauge, coil count, foam density, foam placement, zoning, edge reinforcement, and cover construction creates hundreds of variables that affect sleep quality. Getting those variables right requires either decades of iterative testing or hiring people who have that experience.
Restonic's cooperative model pools the expertise of 13 independent manufacturers. Each factory contributes to product development. When the Product Marketing Committee and Manufacturing Committee design a new model, they draw on decades of collective manufacturing knowledge. The Marvelous Middle technology did not appear in a single brainstorming session. It evolved from the original Triple Cushion design of 1938 through 86 years of refinement.
GhostBed entered the mattress market in 2001 (as Nature's Sleep) from a ladder manufacturing background. The mattresses are competently made foam products. But the customer service infrastructure, the engineering depth, and the post-purchase support reflect a company that treats mattresses as a product category to enter, not a craft to master.
Dorothy, Sleep Specialist: "I have people come in who bought a GhostBed and could not get anyone on the phone when something went wrong. That does not happen with Restonic. If a customer has an issue with a ComfortCare, they call us. We call the manufacturer. There is a person at every step. That chain of accountability is what 86 years of retailer relationships looks like."
Brantford Context: GhostBed is only available online. There is no showroom anywhere in Ontario where you can test one. Restonic is on the floor at Mattress Miracle, 441½ West Street in downtown Brantford. Come feel 1,222 pocketed coils and the Marvelous Middle zoned support in person.
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Find Your Perfect Mattress at Mattress Miracle
We are a family-owned mattress store in Brantford, helping our community sleep better since 1987. Come try mattresses in person and get honest, no-pressure advice.
441 1/2 West Street, Brantford, Ontario
Call 519-770-0001Frequently Asked Questions
Why does GhostBed have such a low Trustpilot rating?
GhostBed's 1.4/5 "Bad" Trustpilot rating reflects a pattern of customer complaints about product quality, difficulty obtaining returns, and unresponsive customer service. The BBB data supports this: only 1 of 28 complaints was resolved, a 3.5% resolution rate that is 18 times worse than the industry average.
Is Restonic ComfortCare cheaper than GhostBed?
Yes, by approximately $24. The Restonic ComfortCare queen is ~$1,125 compared to the GhostBed Comfort Foam at ~$1,149. Restonic includes 1,222 pocketed coils and Marvelous Middle zoning, while GhostBed is all-foam with no coils.
Who founded GhostBed?
GhostBed was founded by Marc Werner, whose family built the Werner Ladder Company. Werner entered the mattress industry after personal neck surgeries motivated him to find a better sleep surface. The company launched as Nature's Sleep in 2001 and rebranded to GhostBed in 2015.
How old is Restonic?
Restonic was founded in 1938 as the Triple Cushion Corporation by eight independent mattress manufacturers. It is 86 years old and operates as a licensing cooperative with 13 manufacturing facilities. The Marvelous Middle technology evolved from their original 1938 Triple Cushion design.
Can I try Restonic mattresses in Brantford?
Yes. Restonic ComfortCare and select Revive models are available at Mattress Miracle, 441½ West Street in downtown Brantford. Call (519) 770-0001 to check current showroom models.
Sources
- GhostBed Trustpilot reviews, trustpilot.com (1.4/5 "Bad" rating).
- GhostBed BBB Business Profile, Better Business Bureau (complaint data).
- GhostBed product specifications, ghostbed.com (accessed March 2026).
- Restonic product specifications, restonic.com (accessed March 2026).
- Van Vaerenbergh, Y., and Orsingher, C. "Service recovery and complaint resolution rates." Journal of Service Research, 2021; 24(2): 194-212.
- Restonic ComfortCare pricing verified at Mattress Miracle Brantford, 2026.
Visit Our Brantford Showroom
We are located at 441½ West Street in downtown Brantford. Free parking available. Our team does not work on commission, so you get honest advice based on your needs.
Mattress Miracle — 441½ West Street, Brantford, ON — (519) 770-0001
Hours: Monday–Wednesday 10am–6pm, Thursday–Friday 10am–7pm, Saturday 10am–5pm, Sunday 12pm–4pm.
If you were considering GhostBed online, spend 20 minutes on our showroom floor instead. The Restonic ComfortCare costs less, has real coils, and comes with a company that actually resolves customer issues. Since 1987, that is how we have done business in Brantford.