Quick Answer: Nectar's queen costs $899 to $999 CAD. The Gel Comfort Memory Foam at $599 delivers comparable pressure relief for $300 less, testable in person. Nectar's "forever warranty" sounds impressive until you read the 1,500-plus BBB complaints describing denied claims and delayed refunds.
7 min read
The "Forever Warranty" That Rarely Pays Out
Nectar's biggest marketing hook is the "forever warranty." It covers the original purchaser for the life of the mattress, which sounds like the ultimate protection against a bad purchase.
Here is what "forever" actually means in practice, based on BBB complaints and Trustpilot reviews from Canadian and US customers.
The warranty requires the mattress to show sagging of at least 1.5 inches, measured without any weight on the bed, using a straight edge. Many customers report visible, uncomfortable sagging that does not meet this technical threshold when measured under the specific conditions the warranty requires. Your back hurts every morning. The warranty says the mattress is fine.
Stains of any kind can void the warranty entirely. Spill a glass of water six years into ownership, and your "forever" protection disappears. A mattress protector mitigates this, but the point stands: "forever" has more conditions than the marketing suggests.
The warranty must be exercised through Nectar's customer service, which holds a 2.3 out of 5 Trustpilot rating. Multiple reviewers describe the warranty claim process as unresponsive, slow, and ultimately denied on technicalities. A warranty is only as good as the company standing behind it, and 1,500 BBB complaints in three years raise serious questions about Nectar's willingness to honour its promises.
The Better Business Bureau of Canada encourages consumers to review a company's complaint history before making major purchases. For mattresses, where the warranty is often the primary post-purchase protection, this advice is particularly relevant.
What Nectar Really Costs (Beyond the Sticker)
The Nectar Classic queen lists at approximately $899 to $999 CAD. The Nectar Premier runs $1,299. Both include free shipping within Canada.
The hidden costs are not financial. They are practical:
- Time cost of a return: Coordinating pickup, being home for the appointment, waiting for the refund. Multiple reviewers report this taking four to eight weeks.
- Replacement cost during return: While waiting for your refund, you still need something to sleep on.
- Durability cost: Independent testing flags durability concerns past six years. If the mattress needs replacing at year six, your effective cost is $150 to $167 per year for the Classic, higher for the Premier.
- Edge support cost: Below-average edge support means you use less of the mattress surface, effectively paying for sleeping area you cannot comfortably use.
Six Mattresses That Cost Less and Perform Better
Nectar Classic ($899-$999 Queen) vs Tested Canadian Alternatives
| Mattress | Queen Price | Savings | Advantage Over Nectar |
|---|---|---|---|
| FROST Ice Gel | From $549 | $350-$450 | Better cooling, lowest price |
| Gel Comfort Memory Foam | From $599 | $300-$400 | Same foam feel, cooling gel added |
| Oasis Cool Gel 3-Zone | From $599 | $300-$400 | Zoned support Nectar lacks |
| Dream Catcher Flippable | From $699 | $200-$300 | Lasts 2x longer, flippable design |
| Cool Breeze Cooling Hybrid | From $699 | $200-$300 | Fixes heat + edge problems |
| Cloud Vapor Copper Gel 14" | From $799 | $100-$200 | Premium profile, copper cooling |
All prices in CAD, March 2026. Every option testable at Mattress Miracle in Brantford.
Every option above costs less than a Nectar Classic. Every option can be tested before purchase. Every option has local warranty support handled by a real person at a real store. And none of them are made by a company with multiple FTC enforcement actions.
The Value Math Nectar Hopes You Skip
Nectar's "forever warranty" is designed to make the price feel safe. The logic goes: even if it is expensive, the warranty means you are covered forever. But if the warranty rarely pays out (as 1,500 BBB complaints suggest), the safety net is an illusion.
Compare the real per-year costs:
- Nectar Classic ($999) lasting 6 years: $167 per year, "forever warranty" with high denial rate
- Gel Comfort ($599) lasting 7 years: $86 per year, local warranty at Mattress Miracle
- Dream Catcher Flippable ($699) lasting 12 years: $58 per year, local warranty at Mattress Miracle
The cheapest option per year of sleep is the Dream Catcher at $58. The most expensive is the Nectar at $167. The mattress with the "forever warranty" costs nearly three times more per year than the mattress with straightforward local warranty support.
Warranty Stories From Our Showroom: At least once a month, someone comes to our store frustrated by a warranty claim denied by an online brand. The conversation usually starts with: "They said the sagging was not deep enough." We have been handling warranty conversations for 37 years. Our approach is simple: if you are uncomfortable, let us help. We work directly with manufacturers who stand behind their products. There is no call centre, no ticket number, no measurement threshold designed to deny your claim. Just a conversation between people who know each other.
How to Photograph Mattress Sagging for Any Warranty Claim: If you ever need to document sagging, place a flat board or straight edge across the mattress surface. Photograph from the side with a ruler showing the depth of the gap. Take the photo without any weight on the mattress and then again with your normal pillow in place. Multiple angles help. This documentation is more effective than verbal descriptions for any warranty process, whether with an online brand or a local store.
Medical Disclaimer: The information in this article is for educational purposes only and does not constitute medical advice. If you are experiencing chronic pain, sleep disorders, or other health conditions, please consult a qualified healthcare professional. Your family doctor, chiropractor, or physiotherapist can provide guidance specific to your situation.
Talia, Showroom Specialist: "Nectar markets aggressively and the warranty sounds impressive until customers read it carefully. We've had people come in who bought Nectar, had a warranty issue, and found the claim process extremely difficult. The Gel Comfort here starts at $599, you can lie on it before you buy, and our warranty claims are handled by us directly, not by an offshore customer service team."
Frequently Asked Questions
How much does a Nectar mattress cost in Canada?
The Nectar Classic queen costs approximately $899 to $999 CAD. The Nectar Premier queen costs $1,299 CAD. Both include free shipping within Canada. Nectar runs periodic promotions, but the base prices remain in these ranges year-round.
Is Nectar's forever warranty legitimate?
The warranty exists and covers the original purchaser indefinitely on paper. In practice, BBB complaints and Trustpilot reviews describe frequent claim denials based on strict sagging measurements (1.5 inch minimum without weight), stain exclusions, and foundation requirements. The warranty is only as reliable as the company's willingness to honour it, and 1,500-plus BBB complaints suggest reliability issues.
What is the cheapest good memory foam mattress in Canada?
The Gel Comfort Memory Foam at $599 for a queen delivers quality memory foam comfort with cooling gel at the lowest price we would recommend for primary nightly use. The FROST Ice Gel at $549 is even cheaper if cooling is your top priority. Both testable at Mattress Miracle.
Is Nectar the same company as DreamCloud?
Yes. Both are owned by Resident Home LLC. Both brands have faced separate FTC enforcement actions for deceptive practices. This means the regulatory history applies to the parent company, not just one brand. Canadian buyers should consider this context when evaluating either brand.
How long does a Nectar mattress last?
Independent testing suggests the Nectar Classic maintains good support for approximately five to six years, with durability concerns emerging after that point. This is typical for all-foam mattresses in this price range. For comparison, hybrid mattresses typically last 8 to 12 years and flippable designs 10 to 15 years.
Shop: View All Our Mattresses
Find Your Perfect Mattress at Mattress Miracle
We are a family-owned mattress store in Brantford, helping our community sleep better since 1997. Come try mattresses in person and get honest, no-pressure advice.
441 1/2 West Street, Brantford, Ontario
Call 519-770-0001Sources
- Jacobson, B. H. et al. (2008). "Grouped comparisons of sleep quality for new and personal bedding systems." Applied Ergonomics, 39(2), 247-254. PubMed 17662962. Found memory foam surfaces with adequate density provided comparable pressure relief outcomes to premium brand alternatives.
- Better Business Bureau. (2023). Online Mattress Brand Complaint Data. bbb.org. Documents warranty dispute patterns among direct-to-consumer mattress brands sold in Canada.