Quick Answer
Costco mattress delivery depends on how you buy. In-warehouse purchases are self-pickup only. You need your own vehicle large enough to transport a mattress. Online purchases from costco. ca get threshold delivery (left at your front door by a third-party carrier). There is no bedroom setup, no old mattress removal, and no white glove service. Catharines, Niagara Falls, London, Barrie, Oshawa, and everywhere in between.
Brad, Owner, 40+ years of experience: "We have been helping Brantford families sleep better since 1997. Every customer gets personal attention, honest advice, and the kind of follow-up service you just do not get from big box stores."
Have you bought a mattress at Costco and then realized you need to figure out how to get it home? Or are you shopping online at costco.ca and wondering what "delivery" actually means? The delivery experience is one of the biggest gaps between buying a mattress at a warehouse and buying one from a dedicated mattress store, and it is the part most people do not think about until they are standing in the parking lot with a queen mattress and a sedan.
We are Brad, Dorothy, and Talia at Mattress Miracle in Brantford, Ontario. Every mattress we sell comes with white glove delivery across Southern Ontario. We carry the mattress into your bedroom, set it up on your frame, remove all packaging, and take away your old mattress. We have done this for 37 years because we believe the delivery experience is part of the product. Here is what Costco offers by comparison and why the difference matters more than you might expect.
What's in This Guide
Costco Mattress Delivery: Two Very Different Experiences
Costco has two purchasing channels for mattresses, and each one comes with a different delivery situation. Understanding the difference before you buy saves you from an unpleasant surprise in the parking lot or at your front door.
Costco Purchasing Channels
| Channel | Delivery | Setup | Old Mattress Removal |
|---|---|---|---|
| In-warehouse purchase | Self-pickup only (no delivery available) | You do it yourself | You handle disposal |
| Costco.ca online | Threshold delivery (front door) | You do it yourself | You handle disposal |
| Mattress Miracle | White glove delivery to bedroom | Full setup on your frame | Old mattress removed and disposed |
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The Warehouse Pickup Reality
If you buy a mattress in a Costco warehouse, you are taking it home yourself. There is no in-store delivery option. This means you need a vehicle large enough to fit a mattress.
Mattress Dimensions for Transport
| Size | Dimensions | Vehicle Needed |
|---|---|---|
| Twin | 38" x 75" | SUV with seats down, minivan |
| Double | 54" x 75" | Pickup truck, large SUV |
| Queen | 60" x 80" | Pickup truck or trailer |
| King | 76" x 80" | Full-size pickup truck or trailer |
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A queen mattress is 5 feet wide and nearly 7 feet long. It does not fit in most sedans, hatchbacks, or compact SUVs. Many Costco shoppers end up renting a truck, borrowing a friend's pickup, or hiring a delivery service after the fact.
The bed-in-a-box models (Novaform, Casper, Blackstone) solve the transport problem by compressing the mattress into a box that fits in a car. But as we have covered in our mattress in a box guide, compression packaging limits the mattress to all-foam construction with zero coils. The packaging dictates the product.
Brad on the Parking Lot Moment
"I cannot count the number of customers who have told me they bought a mattress at Costco and then stood in the parking lot trying to figure out how to get it home. One couple told me they ended up paying $120 for a same-day pickup truck rental because they drove a Honda Civic to the warehouse. By the time they added the rental, the gas, and two hours of their Saturday, the Costco price was not as attractive as it looked on the tag."
Costco Online Delivery: What Threshold Means
If you order a mattress from costco.ca, you get what the industry calls "threshold delivery." This sounds like it means delivery to your home, and it does, technically. But threshold delivery means the carrier leaves the mattress at your front door. Here is what that involves:
Costco Threshold Delivery Process
Step 1: A third-party carrier delivers the mattress to your address.
Step 2: The carrier leaves the mattress at your door, in your garage, or at the nearest accessible entry point.
Step 3: You carry the mattress from the door to your bedroom. A queen mattress weighs 60 to 90 pounds. A king can weigh 100 to 130 pounds.
Step 4: You remove all packaging materials and dispose of them.
Step 5: You set the mattress up on your bed frame.
Step 6: You figure out what to do with your old mattress.
For a single person, a couple with back issues, or anyone living in a multi-storey home, steps 3 through 6 can be genuinely difficult. A queen mattress is awkward to manoeuvre through doorways, around corners, and up staircases. It is not just heavy. It is floppy, oversized, and unwieldy.
The Hidden Costs of Getting a Costco Mattress Home
The sticker price on a Costco mattress does not include the cost of actually getting it into your bedroom and set up. Here is what those additional costs can look like:
Additional Costs Beyond the Mattress Price
| Cost | Warehouse Purchase | Online Purchase | Mattress Miracle |
|---|---|---|---|
| Truck rental | $50 to $150 | N/A | Included |
| Delivery to bedroom | Not available | Not included (threshold only) | Included |
| Setup on frame | DIY | DIY | Included |
| Packaging removal | DIY | DIY | Included |
| Old mattress removal | $50 to $100 (junk service) | $50 to $100 (junk service) | Included |
| Your time | 2 to 4 hours | 1 to 2 hours | Zero |
| Total hidden cost | $100 to $250+ | $50 to $100+ | $0 |
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When you add $100 to $250 in hidden delivery costs to a Costco mattress, the price gap between a warehouse mattress and a properly delivered mattress from a dedicated store shrinks considerably. A $900 Costco queen with $150 in delivery-related costs is $1,050. The Restonic ComfortCare queen at $1,619 includes white glove delivery, 1,222 pocket coils, hand-tufted construction, and expert fitting.
What White Glove Delivery Actually Includes
White glove delivery is an industry term with a specific meaning. It is not just "delivery." Here is exactly what happens when Mattress Miracle delivers your mattress:
Mattress Miracle White Glove Delivery
1. Scheduling: You choose a delivery window that works for your schedule.
2. Arrival: Our delivery team arrives at your home with your new mattress fully protected.
3. Bedroom delivery: We carry the mattress directly to your bedroom, navigating stairs, hallways, and doorways.
4. Setup: We place the mattress on your bed frame and ensure it is properly positioned.
5. Packaging removal: We remove all packaging materials and take them with us.
6. Old mattress removal: We take your old mattress away for proper disposal.
7. You are done: Your new mattress is ready to sleep on. Your old mattress is gone. There is nothing left for you to do.
This service is included with every mattress purchase at Mattress Miracle. It is not an add-on. It is not an upgrade. It is part of buying a mattress from a store that understands the entire customer experience, from fitting to delivery to setup.
Dorothy on Why Delivery Matters
"A mattress is one of the largest, most awkward items you will ever bring into your home. People underestimate how difficult it is to carry a queen mattress up a flight of stairs or around a tight corner. We have been doing this for 37 years. Our team knows how to navigate every type of home layout without damaging walls, door frames, or the mattress itself. That experience is part of what you pay for, and it is worth every cent."
Full Delivery Comparison
Costco vs Mattress Miracle: The Complete Delivery Experience
| Service | Costco (Warehouse) | Costco (Online) | Mattress Miracle |
|---|---|---|---|
| Delivery to home | No | Front door only | Yes, to bedroom |
| Carry upstairs | No | No | Yes |
| Setup on frame | No | No | Yes |
| Packaging removal | No | No | Yes |
| Old mattress removal | No | No | Yes |
| Expert fitting before purchase | No | No | Yes (20-minute assessment) |
| Delivery cost | N/A (self-pickup) | Included for qualifying orders | Included with every purchase |
| Delivery area | N/A | Canada-wide (threshold) | Southern Ontario (white glove) |
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The Old Mattress Problem
This is the part nobody thinks about until their new mattress arrives. What do you do with the old one?
Your old mattress cannot go in regular curbside waste pickup in most Ontario municipalities. It is too large and contains materials that require special handling. Your options are limited:
Old Mattress Disposal Options (Without White Glove)
| Option | Cost | Effort |
|---|---|---|
| Municipal large item pickup (where available) | $25 to $50 | Schedule and wait, bring to curb |
| Junk removal service | $75 to $150 | Schedule and be home for pickup |
| Drive to landfill/transfer station | $20 to $40 plus gas | Strap to vehicle, drive, unload |
| Donation pickup (if in good condition) | Free | Schedule and wait (long lead times) |
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With Mattress Miracle white glove delivery, your old mattress leaves when your new one arrives. No scheduling, no extra cost, no leftover mattress leaning against your garage wall for three weeks.
The Full Restonic Lineup with White Glove Delivery (Queen Pricing)
- ComfortCare (Dalton/Albany): $1,619 queen, 1,222 pocket coils, TempaGel, SuperEdge Plus. Details
- Revive Reflections ET: $2,395 queen, 1,200 coils, flippable dual-sided, triple cooling. Details
- Luxury Silk and Wool: $2,395 queen, 884 zoned coils, natural silk and wool, flippable. Details
- Revive Tiffany Rose/Jasmine: $2,995 queen, 1,188 coils, Talalay Copper Latex, hand-tufted. Details
- Revive St Charles/Elizabeth: $3,150 queen, 1,188 coils, 15" flagship, hand-tufted. Details
Every mattress includes expert fitting, white glove delivery, bedroom setup, and old mattress removal across Southern Ontario.
FAQs: Costco Mattress Delivery
Does Costco deliver mattresses to your home?
Only for online orders. In-warehouse purchases are self-pickup only. Online delivery is threshold (front door) delivery by a third-party carrier. They do not carry the mattress to your bedroom, set it up, or remove your old mattress.
Does Costco offer white glove mattress delivery?
No. Costco does not offer white glove delivery for mattresses. Their online delivery is threshold delivery only. You handle everything from the front door onward.
How do I get a mattress home from Costco warehouse?
You need a vehicle large enough to transport the mattress. Queen and king sizes require a pickup truck, large SUV, or trailer. Many customers rent trucks ($50 to $150) or hire a delivery service after the fact.
What is white glove mattress delivery?
White glove delivery means the team brings the mattress into your bedroom, sets it up on your frame, removes all packaging, and takes away your old mattress. At Mattress Miracle, this is included with every purchase across Southern Ontario.
How much does it cost to deliver a mattress from Costco?
Costco online orders may include free threshold delivery for qualifying orders. In-warehouse purchases have no delivery option. When you factor in truck rental, old mattress disposal, and your time, the hidden costs add $100 to $250 to the mattress price.
Your Mattress, Delivered to Your Bedroom
Every mattress from Mattress Miracle comes with white glove delivery: carried to your bedroom, set up on your frame, packaging removed, old mattress taken away. Plus expert fitting to make sure you are sleeping on the right mattress in the first place.
Mattress Miracle
441 1/2 West Street, Brantford, Ontario N3R 3V9
(519) 770-0001 | mattressmiracle.ca
Mon to Wed: 10 a.m. to 6 p.m.
Thu to Fri: 10 a.m. to 7 p.m.
Sat: 10 a.m. to 5 p.m.
Sun: 12 p.m. to 4 p.m.
White glove delivery to Hamilton, Burlington, Mississauga, Toronto, Kitchener, Waterloo, Guelph, Cambridge, St. Catharines, Niagara Falls, London, Barrie, Oshawa, and everywhere in between.
Costco mattress delivery is basic: the mattress arrives at your door in a box, and you handle setup yourself. Mattress Miracle at 441½ West Street in Brantford offers white glove delivery that includes setup, positioning in your bedroom, packaging removal, and old mattress removal. Brad notes that the delivery experience matters more than most people expect, because struggling with a heavy mattress-in-a-box can start the ownership experience on the wrong foot. Call (519) 770-0001 to ask about delivery to your area.
Shop: Explore The Full Mattress Range
Find Your Perfect Mattress at Mattress Miracle
We are a family-owned mattress store in Brantford, helping our community sleep better since 1997. Come try mattresses in person and get honest, no-pressure advice.
441 1/2 West Street, Brantford, Ontario
Call 519-770-0001Frequently Asked Questions
Does Costco deliver mattresses to your home?
Yes, but only for online orders. In-warehouse purchases are self-pickup only. Online delivery is typically curbside or threshold (front door) delivery by a third-party carrier. They do not carry the mattress to your bedroom, set it up, or remove your old mattress.
Does Costco offer white glove mattress delivery?
No. Costco does not offer white glove mattress delivery. Their online delivery is threshold delivery only. You are responsible for getting the mattress from the front door to the bedroom, removing packaging, setting it up, and disposing of your old mattress.
How do I get a mattress home from Costco warehouse?
You need a vehicle large enough to transport the mattress. Queen and king mattresses require a pickup truck, SUV with fold-down seats, or a trailer. Costco does not offer in-store delivery for warehouse purchases. Some customers rent trucks or borrow vehicles, adding $50 to $150 to the total cost.
What is white glove mattress delivery?
White glove delivery means the delivery team brings the new mattress into your bedroom, sets it up on your bed frame, removes all packaging, and takes away your old mattress for disposal. At Mattress Miracle, white glove delivery is included with every mattress purchase across Southern Ontario.
How much does it cost to deliver a mattress from Costco?
Costco online orders over a certain threshold may include free shipping, but this is threshold (front door) delivery only. In-warehouse purchases have no delivery option, so you need to arrange your own transportation. When you factor in truck rental or delivery service costs, you could spend $50 to $200 on top of the mattress price.
Visit Our Brantford Showroom
Mattress Miracle
441 1/2 West Street, Brantford
Phone: (519) 770-0001
Hours: Mon-Wed 10-6, Thu-Fri 10-7, Sat 10-5, Sun 12-4
Our team has 38 years of experience helping customers find the right sleep solution. Call ahead or walk in any day of the week.
Visit Our Brantford Showroom
We are located at 441½ West Street in downtown Brantford. Free parking available. Our team does not work on commission, so you get honest advice based on your needs.
Mattress Miracle , 441½ West Street, Brantford, ON · (519) 770-0001
Hours: Monday–Wednesday 10am–6pm, Thursday–Friday 10am–7pm, Saturday 10am–5pm, Sunday 12pm–4pm.