Quick Answer: Ontario Health atHome (formerly CCAC) can coordinate hospital bed rentals and home care equipment for eligible patients. Your hospital discharge planner starts the referral. Budget a few days to prepare a safe, accessible bedroom before arrival, and confirm details with your care team.
In This Guide
- Ontario Health atHome: Hospital Bed Rentals and Equipment
- Hamilton General Burn Unit Discharge Needs
- Convalescent Care and the 30-Day Bed Hold Rule
- Getting Home: Spectrum vs Voyageur Stretcher Transport
- Accessible Bedroom Setup: Doorways, Entry, and Safety
- Secondary Suite Fire Safety and Smoke Alarms
- FAQs
Reading Time: 11 minutes
The hospital says you are ready to go home. You are not sure your home is ready for you.
This is the gap nobody talks about in discharge planning. The medical team has done their work. Your wounds are stable, your vitals are acceptable, and the bed is needed for the next patient. But between "medically discharged" and "safely sleeping in your own bedroom" sits a list of practical problems that can feel overwhelming when you are still recovering.
Can your bed accommodate your new limitations? Will a hospital bed fit through your doorway? How do you even get from the hospital to your bedroom if you cannot sit upright? And what happens to your long-term care placement if you are away too long?
Brad fields these calls at Mattress Miracle regularly. Families scrambling, usually with 48 hours notice, trying to figure out what goes where. This guide covers the logistics that discharge papers leave out.
Ontario Health atHome: Hospital Bed Rentals and Home Care Equipment
The first call most people need to make is to Ontario Health atHome, the organisation that replaced the old LHIN and CCAC system. If your family doctor or hospital discharge planner has not already made a referral, ask them to. This starts the assessment process for home care services and equipment.
Ontario Health atHome provides care to more than 680,000 patients annually across the province. Their coordinators assess your needs, determine eligibility, and develop a care plan that can include medical equipment like hospital beds, patient lifts, and pressure-relieving mattress overlays.
Understanding the Name Changes
Ontario's home care system has been renamed several times. The Community Care Access Centre (CCAC) became Home and Community Care Support Services under the Local Health Integration Networks (LHINs), which then became Ontario Health atHome in 2024. The services remain largely the same. If your paperwork references CCAC or LHIN, it is the same program now called Ontario Health atHome. The Hamilton Niagara Haldimand Brant regional office serves Brantford residents.
For eligible patients, hospital bed rentals are covered under OHIP through this system. "Eligible" generally means you have a medical need that cannot be met with a standard bed, documented by your physician. Burns, spinal injuries, mobility limitations, and conditions requiring specific positioning all qualify.
The rental itself is coordinated through contracted equipment suppliers, not Ontario Health atHome directly. They assess, approve, and connect you with a provider who delivers and sets up the bed. The timeline varies, but expect 3 to 7 business days from referral to delivery in most cases.
What OHIP Covers vs. What You Pay
OHIP-funded home care equipment is not unlimited. Short-term recovery equipment, like a hospital bed for a 6-week post-surgical period, is typically covered in full. Longer-term needs may involve the Ontario Assistive Devices Program (ADP), which covers 75 percent of the cost for qualifying equipment for people with permanent disabilities.
What OHIP does not cover: personal comfort upgrades, premium mattresses, and long-term adjustable beds for non-medical use. This is where the distinction matters. A hospital bed is functional. It does the job during acute recovery. But if you are looking at months or years of needing an elevated or adjustable sleep surface, investing in a proper adjustable bed and quality mattress gives you something that actually feels like sleeping in your own bed, not recovering in a medical facility that happens to be your living room.
Hamilton General Burn Unit: What Home Care Requires
Hamilton Health Sciences operates the Regional Burn Centre at Hamilton General Hospital, one of Ontario's primary burn treatment facilities. Discharge from the burn unit comes with specific home care requirements that go beyond what most patients expect.
The occupational therapist works with burn patients before discharge to prepare for the transition home. According to Hamilton Health Sciences, the Home and Community Care Support Services Hamilton Niagara Haldimand Brant team assesses patients and develops care plans that include service location, frequency, and health teaching.
Burn Recovery Bed Requirements
- Positioning: Burns to the trunk or limbs may require specific elevation angles. The bed must allow repositioning without friction against healing skin.
- Surface: Low-friction, breathable surfaces reduce shearing forces on grafted skin. Standard cotton sheets are usually acceptable, but check with your burn team about pressure-relieving overlays.
- Accessibility: Patients with hand or arm burns may not be able to operate manual bed controls. Electric adjustment with a simple remote or voice control is practical.
- Temperature: Burn patients often have impaired thermoregulation. The bedroom needs reliable temperature control between 20 and 22 degrees Celsius.
- Dressing changes: Home care nurses visit for dressing changes. Ensure the bed area has enough room for a nurse to work on both sides.
Dorothy has worked with several families preparing bedrooms for burn recovery patients. "The biggest thing people underestimate is space," she says. "A hospital bed takes more floor space than a queen. You need room for the caregiver to move around both sides. Measure your bedroom before ordering anything."
Convalescent Care and the 30-Day Bed Hold Rule
This section matters if you or a family member already lives in a long-term care home and is now hospitalised. Ontario's Fixing Long-Term Care Act, 2021 sets clear rules about what happens to your room during a medical absence.
The rules are straightforward but unforgiving:
Ontario's Medical Absence Rules for Long-Term Care
Medical absence: Your room is held for up to 30 days. After 30 days, you may lose your bed.
Psychiatric absence: Your room is held for up to 60 days.
Vacation absences: Up to 21 days total per calendar year.
If you lose your room: You can reapply and are placed in a top priority re-admission category, but you may not return to the same room or even the same home.
Convalescent care programs offer a middle path. These are short-term programs, typically in long-term care homes, providing 24-hour care for people discharged from hospital who are not yet ready to return home. Ontario Health atHome coordinates placement. The goal is to rebuild strength, endurance, and mobility before going home.
If your family member is in a convalescent care bed, their long-term care room bed hold policy still applies. The clock starts when they leave. This creates real urgency around recovery timelines that families need to understand upfront.
Getting Home: Spectrum vs Voyageur Patient Transportation
If you cannot sit upright, a regular car or even a wheelchair-accessible van will not work. You need stretcher transport, a bed-to-bed transfer service that moves you lying down from the hospital to your home.
Two companies dominate this space in Ontario:
Stretcher Transport Options for Hamilton and Brantford
Spectrum Patient Services
Phone: 1-866-527-9191
Available 24/7. Prefers 24-hour notice but accommodates same-day. Credit card payment preferred.
Voyageur Medical Transport (Voyago)
Phone: 1-855-263-7163
Ontario's largest patient transfer service, over 20 years in operation. Available 24/7. Credit card payment preferred.
Cost: Hospital-booked stretcher transport starts at a flat rate of approximately $220. Surcharges may apply for patients over 250 lbs, oxygen requirements, or infectious disease precautions. Private booking costs vary.
A practical note from Brad: "Measure your hallway and bedroom door before booking. Stretchers are wider than wheelchairs. If your bedroom is upstairs or down a narrow hallway, discuss this with the transport company in advance. They may need a stair chair or alternative approach."
Some families set up the recovery bed on the main floor to avoid stairs entirely. A living room temporarily becomes a bedroom. It is not ideal for privacy, but it eliminates the transfer risk of stairs during the most vulnerable recovery period.
Accessible Bedroom Setup: Doorways, Entry, and the Ontario Building Code
Whether you are modifying an existing bedroom or setting up a basement apartment for recovery, Ontario's Building Code sets minimum accessibility standards that matter for medical equipment access.
Doorway Width Requirements
The Ontario Building Code requires barrier-free doorways to have a clear width of not less than 860 mm (approximately 34 inches). For bedrooms and bathrooms within residential suites, the minimum is 760 mm (30 inches) where served by a corridor at least 1,060 mm wide, or 810 mm (32 inches) for narrower corridors.
In practice, most standard hospital beds are 36 to 39 inches wide. If your doorway is the minimum 30 inches, the bed is not getting through. Measure the actual clear opening, not the frame, before delivery.
Step-Free Entry Checklist for Basement Apartments
- Exterior entry: A ramp with a maximum slope of 1:12 (one inch rise per 12 inches of length). Ontario Building Code requires this for barrier-free paths of travel.
- Interior stairs: If the only access is a staircase, consider a stair lift (rental or purchase) or temporary main-floor setup.
- Threshold: Maximum threshold height of 13 mm (half inch) for barrier-free paths. Weather stripping and door sweeps often exceed this.
- Hallway width: Minimum 1,100 mm (43 inches) for wheelchair passage. Hospital beds need slightly more for turning.
- Bathroom access: Confirm doorway width and turning radius inside the bathroom. A bedside commode may be needed short-term if the bathroom is not accessible.
8 min read
Secondary Suite Fire Safety: Interconnected Smoke Alarms
If you are setting up a recovery space in a secondary suite, basement apartment, or in-law unit, fire safety requirements changed significantly in Ontario as of January 1, 2025.
The 2024 Ontario Building Code now requires that smoke alarms in a house with a secondary suite be interconnected, either hardwired or wirelessly, so that the activation of any one alarm causes all alarms in the entire building to sound. This is critical for recovery patients who may have reduced mobility or hearing and need maximum warning time.
2025 Ontario Building Code Smoke Alarm Updates
The updated code permits wireless interconnection specifically for houses with secondary suites where running new wiring between units is impractical. Smoke alarms in secondary suites must also be equipped with strobe lights for hearing-impaired occupants. Wireless interconnected alarm systems from brands like Kidde and First Alert typically cost $40 to $80 per unit, with a full-house system of 6 to 8 units running $300 to $600 installed. For Brantford residents, local electricians familiar with the 2025 code changes can confirm compliance and install systems quickly.
This is not a nice-to-have. If you are recovering from surgery, sedated by pain medication, or have a caregiver sleeping in a different suite, interconnected alarms could be the difference between a timely evacuation and a tragedy. Budget for this before the patient comes home.
Putting It All Together: A Discharge Preparation Timeline
When the hospital tells you discharge is coming, start working backward from the target date:
5 days before: Confirm Ontario Health atHome referral has been submitted. Measure all doorways and hallways. Contact stretcher transport if needed.
3 days before: Clear the recovery room. Remove rugs, cords, and obstacles. Install motion-activated lighting. Check smoke alarm interconnection.
2 days before: Equipment delivery (hospital bed, pressure overlay, bedside commode). Confirm it fits through the doorway and the room.
1 day before: Set up nightstand essentials: medications, water, phone charger, call bell. Test the bed controls. Brief caregivers on repositioning schedule.
Discharge day: Confirm transport booking. Have someone at home to receive the patient and guide the stretcher team.
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Call 519-770-0001Frequently Asked Questions
How do I get a hospital bed delivered to my home in Ontario?
Ask your discharge planner or family doctor to refer you to Ontario Health atHome (formerly CCAC). They assess your needs and coordinate equipment delivery through contracted suppliers. For eligible patients, hospital beds are covered under OHIP. Expect 3 to 7 business days from referral to delivery.
What happens if a long-term care resident is hospitalised for more than 30 days?
Under Ontario's Fixing Long-Term Care Act, 2021, a medical absence exceeding 30 days may result in loss of the resident's bed. The resident can reapply with top-priority re-admission status, but there is no guarantee of returning to the same room or facility. Track the timeline carefully.
How much does stretcher transport cost from hospital to home in Ontario?
Hospital-booked stretcher transport starts at approximately $220 flat rate through providers like Spectrum Patient Services or Voyageur (Voyago). Surcharges apply for patients over 250 lbs, oxygen needs, or infectious disease precautions. Both operate 24/7 across Ontario.
What doorway width do I need for a hospital bed at home?
Standard hospital beds are 36 to 39 inches wide. Ontario Building Code barrier-free doorways require minimum 860 mm (34 inches) clear width. Measure the actual clear opening of your doorway, not the frame. If it is under 34 inches, the bed may not fit without door removal or modification.
Are interconnected smoke alarms required in Ontario secondary suites?
Yes. As of January 1, 2025, the Ontario Building Code requires all smoke alarms in houses with secondary suites to be interconnected, either hardwired or wirelessly. Alarms must also include strobe lights. A full-house wireless system typically costs $300 to $600 installed.
Sources
- Ontario Health atHome. (2025). Home Care Services. ontariohealthathome.ca
- Hamilton Health Sciences. Regional Burn Centre. hamiltonhealthsciences.ca
- Ontario Ministry of Long-Term Care. (2021). Fixing Long-Term Care Act, 2021: Medical Absence and Bed Hold Policies. ontario.ca
- Ontario Building Code. (2024). Doorways and Doors: Barrier-Free Path of Travel Requirements. buildingcode.online
- Ontario Building Officials Association. (2024). 2024 OBC Update: Wireless Interconnection of Smoke Alarms. oboa.on.ca
- Ontario Health atHome. (2024). Convalescent Care Program. ontariohealthathome.ca
This article is for informational purposes only and does not constitute medical or legal advice. Contact Ontario Health atHome and your healthcare team for guidance specific to your situation.
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