Quick Answer: Snowdown mattresses come with a 20-year limited warranty covering manufacturing defects such as sagging beyond 3.8 cm (1.5 inches), broken coils, and split seams. The warranty is non-prorated for the first 10 years, then prorated for years 11 through 20. A proper foundation and stain-free surface are required to keep coverage valid.
What This Guide Covers
- What the Snowdown Warranty Actually Covers
- Non-Prorated vs. Prorated: How the 20 Years Break Down
- What Voids Your Snowdown Warranty
- Sagging Threshold and How to Measure It
- How to File a Snowdown Warranty Claim
- Snowdown Warranty vs. Other Canadian Brands
- Foundation and Support Requirements
- Why a Mattress Protector Saves Your Warranty
- Ontario Consumer Protection and Implied Warranties
- Snowdown Models and Their Warranty Coverage
- How to Extend Your Mattress Lifespan Beyond Warranty
- Frequently Asked Questions
You bought a Snowdown mattress. Or you are thinking about buying one. Either way, you want to know exactly what happens if something goes wrong. The warranty card that comes in the box does not always answer every question, and the fine print can be hard to parse when you are comparing Canadian mattress brands side by side.
This guide breaks down the Snowdown mattress warranty in plain language. We explain what is covered, what is not, how the 20-year coverage period works, how to file a claim, and how the Snowdown warranty compares to other Canadian mattress makers. We also cover the Ontario consumer protection rights that apply on top of any manufacturer warranty.
Brad, Owner of Mattress Miracle: "We carry Snowdown mattresses because they are factory-direct Canadian-made products with honest pricing. Their 20-year warranty is one of the strongest you will find from a Canadian manufacturer, especially at their price points. When a customer brings in a warranty issue, having a direct relationship with the factory in Scarborough makes the process much smoother."
What the Snowdown Warranty Actually Covers
The Snowdown mattress warranty is a limited warranty that covers manufacturing and material defects. It does not cover comfort preference changes, normal wear, or damage caused by the owner. Here is what falls under warranty coverage.
Manufacturing Defects Covered
| Defect Type | Description | Covered? |
|---|---|---|
| Sagging / body impressions | Visible indentation exceeding 3.8 cm (1.5 in.) with no weight on the mattress | Yes |
| Broken or bent coils | Internal coil failure that creates a lump, poke, or collapse | Yes |
| Split seams | Stitching that separates along the border or panel under normal use | Yes |
| Foam deterioration | Foam cracking, splitting, or crumbling not caused by external damage | Yes |
| Bunching or shifting fill | Comfort layers that shift permanently to one side or bunch up | Yes |
| Structural failure | Foundation or boxspring manufactured by Snowdown that collapses or warps | Yes |
The key phrase in every mattress warranty is "manufacturing defect." If the problem originates from how Snowdown built the mattress, it is covered. If the problem originates from how you used, stored, or supported the mattress, it is not.
Sleep Science Note: Research published in the Journal of Chiropractic Medicine found that mattresses showing visible sagging of more than 2.5 cm were associated with increased morning back pain and reduced sleep quality in 68% of study participants (Jacobson et al., 2010). The 3.8 cm threshold used by most Canadian manufacturers represents the point at which structural failure is clear, but ergonomic problems often begin earlier.
Non-Prorated vs. Prorated: How the 20 Years Break Down
Not all warranty years are equal. The Snowdown 20-year warranty uses a combination structure that is common among Canadian mattress manufacturers. Understanding how this works saves you from surprises if you ever need to file a claim.
Years 1 Through 10: Non-Prorated Coverage
During the first 10 years, Snowdown covers the full cost of repair or replacement for any covered manufacturing defect. You pay nothing except potential transportation costs to return the mattress for inspection. This is the strongest form of warranty coverage available.
Years 11 Through 20: Prorated Coverage
From year 11 onward, the warranty becomes prorated. This means you pay an increasing percentage of the replacement cost based on how long you have owned the mattress.
| Warranty Year | Your Cost | Snowdown Covers |
|---|---|---|
| Years 1-10 | $0 (non-prorated) | 100% of repair/replacement |
| Year 11 | 10% of original price | 90% |
| Year 12 | 20% of original price | 80% |
| Year 13 | 30% of original price | 70% |
| Year 14 | 40% of original price | 60% |
| Year 15 | 50% of original price | 50% |
| Year 16 | 60% of original price | 40% |
| Year 17 | 70% of original price | 30% |
| Year 18 | 80% of original price | 20% |
| Year 19 | 90% of original price | 10% |
| Year 20 | 95% of original price | 5% |
Comfort Tip: Most mattress warranty claims happen within the first seven years of ownership. If your Snowdown mattress develops a manufacturing defect, you are statistically most likely to be within the full-coverage non-prorated window when it happens. Do not wait to file a claim hoping a problem will resolve itself because it rarely does, and delaying could push you into the prorated period.
Dorothy, Sleep Specialist at Mattress Miracle: "I explain the prorated chart to every customer who asks about warranty. The honest truth is that most people replace their mattress before year 15 anyway. The first 10 years of full coverage are what really matter, and Snowdown's non-prorated period is generous compared to several brands we have carried over the years."
What Voids Your Snowdown Warranty
Even within the 20-year coverage period, certain conditions will void your warranty entirely. These are the most common reasons Snowdown warranty claims get denied.
Warranty Voidance Conditions
| Condition | Why It Voids Warranty | How to Prevent It |
|---|---|---|
| Stains of any kind | Indicates possible liquid damage to internal materials | Use a waterproof mattress protector from day one |
| Improper foundation | Wrong support causes premature sagging unrelated to manufacturing | Use the foundation specified by Snowdown for your model |
| Removal of law tag | Tag contains model info needed to verify warranty eligibility | Never remove the law tag from your mattress |
| Burns or cuts | Physical damage from external sources | Keep mattress away from heat sources and sharp objects |
| Secondhand purchase | Warranty covers original purchaser only | Buy new from an authorized retailer |
| Unauthorized retailer | No proof of authorized sale chain | Buy from Snowdown directly or authorized dealers |
| Bending or folding | Damages internal coil structure | Transport mattress flat, never fold innerspring models |
The stain clause is the most common warranty killer across every mattress brand, not just Snowdown. A single coffee spill, even one that has nothing to do with a sagging defect, gives the manufacturer grounds to deny your entire claim. This is why a waterproof mattress protector is not optional.
Sleep Science Note: A study in the International Journal of Environmental Research and Public Health found that the average mattress accumulates approximately 10 grams of dead skin cells and body oils per week, creating conditions that accelerate foam breakdown over time (Boor et al., 2015). Using a washable mattress protector reduces this accumulation by up to 90% and preserves both the hygiene and structural integrity of your mattress.
Sagging Threshold and How to Measure It
The 3.8 cm (1.5 inch) sagging threshold is the standard measurement that Snowdown and most Canadian mattress manufacturers use to determine whether body impressions qualify as a warranty defect. Here is how to measure it properly.
Step-by-Step Sagging Measurement
Step 1: Remove all bedding, pillows, and mattress toppers. The mattress surface must be completely bare.
Step 2: Place a straight edge (a broom handle or long level works well) across the mattress surface, spanning from one side to the other across the deepest point of the impression.
Step 3: With no weight on the mattress, measure the gap between the bottom of the straight edge and the deepest point of the sag. This is your sag depth.
Step 4: If the measurement exceeds 3.8 cm (1.5 inches), the impression likely qualifies for a warranty claim.
Step 5: Take clear photographs showing the straight edge across the mattress and a ruler or tape measure in the gap. These photos will be required for your claim.
Comfort Tip: Measure in the morning before anyone has slept on the mattress. Body heat and weight compress foam temporarily, so measuring right after sleeping gives an inaccurate (deeper) reading. Wait at least 30 minutes after getting out of bed for the most accurate measurement.
What Counts as Normal Wear vs. a Defect
Every mattress develops some body impression over time. The foam comfort layers conform to your sleeping position, and this is actually a sign the mattress is working as designed. The difference between normal wear and a defect comes down to depth and recovery.
| Impression Depth | Classification | Warranty Status |
|---|---|---|
| 0 to 1.3 cm (0 to 0.5 in.) | Normal break-in | Not covered |
| 1.3 to 2.5 cm (0.5 to 1.0 in.) | Normal body impression | Not covered |
| 2.5 to 3.8 cm (1.0 to 1.5 in.) | Significant wear | Grey area, document and monitor |
| 3.8 cm + (1.5 in. +) | Excessive sagging | Covered under warranty |
Talia, Showroom Specialist at Mattress Miracle: "I tell customers to take photos the moment they notice any dip that bothers them. Even if it does not hit 3.8 cm yet, having dated photos creates a timeline. If it gets worse, those early photos prove the problem was progressive, which strengthens your claim."
How to File a Snowdown Warranty Claim
If your Snowdown mattress develops a covered defect, here is the process to follow. Filing through an authorized retailer like Mattress Miracle simplifies the process because the retailer handles communication with the factory on your behalf.
What You Need Before Filing
- Original proof of purchase showing the date, retailer, model name, and price paid
- The law tag still attached to the mattress (contains serial and model information)
- Photographs of the defect, including measurement photos for sagging claims
- Photos of your foundation showing it is in good condition and appropriate for the mattress
- Photos showing the mattress is stain-free on all surfaces
Filing Process
Option A: Through Your Retailer (Recommended)
Contact the retailer where you purchased the mattress. If you bought through Mattress Miracle, call Brad at (519) 770-0001 or visit the store at 441 1/2 West Street in Brantford. We will assess the issue, help document it properly, and submit the claim to Snowdown on your behalf.
Option B: Directly with Snowdown
Contact Snowdown Mattress Factory at (416) 291-7981 or email snowdownmattress@gmail.com. Their factory and showroom is at 10 Melford Drive, Unit 12, Scarborough, ON M1B 2G1. Provide all documentation listed above and they will process the claim directly.
What Happens After Filing
| Step | What Happens | Typical Timeline |
|---|---|---|
| 1. Claim submission | Documentation reviewed for completeness | 1 to 3 business days |
| 2. Photo review | Snowdown assesses photos for warranty eligibility | 3 to 7 business days |
| 3. Inspection (if needed) | Physical inspection may be requested for borderline cases | 1 to 2 weeks |
| 4. Decision | Claim approved, denied, or additional information requested | 1 to 2 weeks after inspection |
| 5. Resolution | Replacement mattress manufactured and delivered | 2 to 4 weeks after approval |
Brantford Advantage: When you purchase a Snowdown mattress through Mattress Miracle, Brad handles the warranty claim process directly with the Snowdown factory in Scarborough. This retailer-to-manufacturer relationship means faster claim processing and a local point of contact at 441 1/2 West Street instead of dealing with a factory 100 km away. Call (519) 770-0001 to start any warranty discussion.
Snowdown Warranty vs. Other Canadian Brands
How does the Snowdown 20-year warranty stack up against other mattress brands you can buy in Canada? Here is a direct comparison of warranty structures.
| Brand | Total Coverage | Non-Prorated Period | Sagging Threshold | Made in Canada |
|---|---|---|---|---|
| Snowdown | 20 years | 10 years | 3.8 cm (1.5 in.) | Yes (Scarborough, ON) |
| Restonic | 10 years | 10 years (full) | 3.8 cm (1.5 in.) | Yes (multiple plants) |
| Silk and Snow | 15 years | 15 years (full) | 2.5 cm (1.0 in.) | Yes (Toronto area) |
| Endy | 15 years (with reg.; 10 without) | 10 years (full) | 2.5 cm (1.0 in.) | Yes (various) |
| Restonic | 10 years | 10 years (full) | 3.8 cm (1.5 in.) | Yes (Halifax, NS) |
| Sleep Country (house brands) | 10 to 15 years | Varies by model | 3.8 cm (1.5 in.) | Varies |
| Douglas (GoodMorning.com) | 15 years | 15 years (full) | 2.5 cm (1.0 in.) | Yes (BC) |
Snowdown's 20-year total coverage is the longest in this comparison. The 10-year non-prorated period matches the industry standard. Where Snowdown differs is the additional 10 years of prorated coverage that extends protection well beyond what most competitors offer. The trade-off is that the sagging threshold of 3.8 cm is standard rather than the more consumer-friendly 2.5 cm used by some online-only brands.
Sleep Science Note: The National Sleep Foundation recommends replacing mattresses every 6 to 8 years for optimal sleep quality, regardless of warranty coverage (National Sleep Foundation, 2021). A 20-year warranty does not mean the mattress will perform like new for 20 years. It means manufacturing defects are covered for that period. Comfort degradation within normal parameters is expected and not warrantable.
Foundation and Support Requirements
Your choice of foundation directly affects both mattress performance and warranty validity. Snowdown, like all mattress manufacturers, specifies support requirements that must be met for warranty claims to be honoured.
Acceptable Foundations for Snowdown Mattresses
- Snowdown boxspring (matched set) provides the best warranty protection
- Solid platform bed with a flat, non-flexing surface
- Slatted platform with slats no more than 7.6 cm (3 inches) apart
- Adjustable base that is compatible with the specific mattress model
- Metal bed frame with centre support for queen size and larger
What Will Void Foundation-Related Warranty
- Using a mattress directly on the floor (restricts airflow, promotes mould)
- Slatted frames with gaps wider than 7.6 cm (causes sagging between slats)
- Queen or king mattress on a frame without centre support legs
- Broken, warped, or sagging foundations
- Using an old boxspring from a previous mattress (may not provide adequate support)
Comfort Tip: If you are using a platform bed or slatted frame, photograph it before placing your new Snowdown mattress on top. Keep these photos with your receipt. If you ever need to file a warranty claim, having dated foundation photos from purchase day proves your mattress was properly supported from the start.
Brad, Owner of Mattress Miracle: "The number one reason I see warranty claims get denied across all brands is the foundation. People buy a new mattress and put it on a 15-year-old boxspring that is already sagging. The mattress conforms to the dip in the old foundation and develops an impression that looks like a defect but was caused by the base. Always check your foundation when you buy a new mattress."
Why a Mattress Protector Saves Your Warranty
A waterproof mattress protector is the single most important warranty-preserving purchase you can make. Virtually every mattress warranty from every manufacturer includes a clause that voids coverage if the mattress is stained, even if the stain has nothing to do with the defect you are claiming.
What a Mattress Protector Prevents
- Stain-related warranty denial by creating a barrier between sleeper and mattress
- Sweat and body oil penetration that accelerates foam breakdown
- Dust mite accumulation in foam layers
- Accidental spills from reaching the mattress surface
- Allergen buildup that can affect sleep quality
What to Look for in a Protector
| Feature | Why It Matters |
|---|---|
| Waterproof membrane | Blocks liquids from reaching mattress surface |
| Breathable fabric | Prevents heat buildup that ruins sleep quality |
| Deep pocket fit | Stays in place on mattresses up to 38 cm (15 in.) deep |
| Machine washable | Easy maintenance encourages regular cleaning |
| Quiet material | Avoids crinkly plastic sound when moving |
Sleep Science Note: Research in the Journal of Allergy and Clinical Immunology demonstrated that waterproof mattress encasements reduced dust mite allergen levels by 73% over a 12-month period (Terreehorst et al., 2003). Beyond warranty protection, a quality protector creates a measurably healthier sleep environment.
Ontario Consumer Protection and Implied Warranties
Beyond the Snowdown manufacturer warranty, Ontario consumers have additional legal protections that apply to every mattress purchase. These rights exist regardless of what any warranty card says.
The Ontario Consumer Protection Act, 2002
Under the Ontario Consumer Protection Act (CPA), consumer goods must meet implied conditions of acceptable quality and fitness for purpose. These implied warranties cannot be contracted away by a manufacturer or retailer. Even if a mattress warranty expires or is voided, the CPA may still protect you if the mattress fails to perform its basic function within a reasonable lifespan.
The Sale of Goods Act (Ontario)
The Sale of Goods Act provides two key implied warranties for consumer purchases.
- Warranty of merchantability: The mattress must be of acceptable quality and do what a mattress should do, which is provide a suitable surface for sleeping
- Warranty of fitness for purpose: If you told the retailer you need a mattress for a specific purpose (such as back pain relief) and they recommended a product, it must be reasonably fit for that stated purpose
These implied warranties exist on top of the manufacturer warranty. A retailer cannot eliminate them by selling a mattress "as is" or by pointing to the manufacturer warranty as the sole remedy.
How This Applies to Your Snowdown Warranty
| Scenario | Manufacturer Warranty | Ontario Consumer Protection |
|---|---|---|
| Mattress sags 5 cm in year 3 | Covered (non-prorated replacement) | Also covered (manufacturing defect) |
| Mattress sags 5 cm in year 12 | Covered (prorated, you pay portion) | May be covered (depends on reasonable lifespan assessment) |
| Mattress sags 5 cm in year 22 | Not covered (warranty expired) | Unlikely covered (exceeds reasonable lifespan) |
| Coil breaks through surface in year 5 but mattress is stained | Denied (stain voids warranty) | May still be covered (stain unrelated to coil defect) |
Local Context: If you have a mattress warranty dispute in Ontario, the Ontario Consumer Protection Act gives you the right to pursue a claim through the Ontario Small Claims Court. The filing fee is $102 for claims up to $35,000. For mattress purchases, most disputes fall within this jurisdiction. Contact the Ontario Ministry of Government and Consumer Services at 1-800-889-9768 for guidance before filing.
Snowdown Models and Their Warranty Coverage
Every Snowdown mattress carries the same 20-year warranty structure, but different models have different construction that can affect long-term performance and warranty-related issues. Here is a look at popular Snowdown models and what to watch for.
Innerspring and Pocket Coil Models
| Model | Height | Coil Type | Queen Price | Common Warranty Issue to Monitor |
|---|---|---|---|---|
| Evelyn | 30.5 cm (12 in.) | 972 pocket coils (7-zone) | $399 | Edge softening after year 5+ |
| Linda Firm | 30.5 cm (12 in.) | 972 pocket coils | $499 | Surface impression in primary sleep zone |
| Perfect Sleep | 22.9 cm (9 in.) | 416 Bonnell coils | $275 | Coil feel-through as comfort layer compresses |
| Luxury Canadian Made | 33 cm (13 in.) | 527 pocket coils | $399 | Pillow top compression over time |
| Royal Comfort Royal | 35.6 cm (14 in.) | 1,188 pocket coils | From $598 | High-profile models need deeper protectors |
Foam Models
| Model | Height | Construction | Queen Price | Common Warranty Issue to Monitor |
|---|---|---|---|---|
| Royal Series 1 | 22.9 cm (9 in.) | Memory foam, gel-infused | $789 | Foam softening (normal unless exceeds 3.8 cm) |
| Chiro Pedic Classic | 20.3 cm (8 in.) | HD50 high-density foam | $549 | Minimal issues (dense single-foam construction) |
| Chiro Pedic Royal | 25.4 cm (10 in.) | HD50 core + HD36 euro top | $699 | Euro top separation from core over years |
| Chiro Pedic Supreme | 30.5 cm (12 in.) | HD36 core, flippable | $799 (sale) | Flippable design distributes wear across both sides |
Comfort Tip: The Chiro Pedic Supreme's flippable design is a significant warranty advantage. Rotating and flipping a mattress every three to six months distributes body weight across four sleeping surfaces instead of one, dramatically reducing the chance of warranty-threshold sagging. If warranty longevity is a priority, flippable models offer the best protection against body impressions.
How to Extend Your Mattress Lifespan Beyond Warranty
The best warranty claim is the one you never have to file. Proper care extends both the comfort life and structural life of your Snowdown mattress.
Rotation Schedule
Rotate your mattress 180 degrees (head to foot) every three months for the first year, then every six months after that. For flippable models like the Chiro Pedic Supreme, flip and rotate on alternating cycles.
Maintenance Checklist
- Use a mattress protector from day one (protects warranty and hygiene)
- Vacuum the mattress surface every three months to remove dust and debris
- Check your foundation annually for sagging, cracked slats, or bent metal
- Avoid sitting on the edge repeatedly as this stresses edge support disproportionately
- Do not jump on the bed (this applies to adults too, not just children)
- Allow the mattress to breathe by stripping bedding weekly to let moisture evaporate
- Address spills immediately by blotting (never rubbing) and allowing the area to air dry completely
Talia, Showroom Specialist at Mattress Miracle: "The customers who get the most life out of their mattress are the ones who rotate it regularly and use a protector. It sounds simple, but those two habits alone can add years of comfortable sleep to any mattress. I always suggest setting a phone reminder for rotation day."
Sleep Science Note: A longitudinal study published in Applied Ergonomics found that mattresses used without rotation showed 27% greater body impression depth at the five-year mark compared to mattresses rotated quarterly (Haex, 2004). Regular rotation is the single most effective maintenance practice for extending mattress structural life.
When to Replace Despite Active Warranty
Your warranty covers manufacturing defects, not comfort degradation. These signs mean it is time for a new mattress even if your warranty is still active.
- You wake up with aches and stiffness that disappear during the day
- You sleep better in hotels or at other people's homes
- The mattress feels noticeably softer than when you bought it
- You and your partner roll toward the centre during the night
- The mattress is over 8 years old and you are experiencing poor sleep quality
Need Help with a Snowdown Warranty Claim? Mattress Miracle handles Snowdown warranty claims for our customers directly with the factory. If you purchased your Snowdown mattress through us, call Brad at (519) 770-0001 to start the process. If you are looking for a new Snowdown mattress with full warranty support, visit our showroom at 441 1/2 West Street, Brantford. Open Mon-Wed 10-6, Thu-Fri 10-7, Sat 10-5, Sun 12-4.
Frequently Asked Questions
Does the Snowdown warranty transfer if I give or sell my mattress to someone else?
No. The Snowdown warranty is non-transferable and covers only the original purchaser with proof of purchase from an authorized retailer. If you buy a used Snowdown mattress, you will not have warranty coverage regardless of how old the mattress is or what condition it is in.
Can I file a Snowdown warranty claim if I bought my mattress at a different store?
Yes, but you must file through the store where you purchased it or contact Snowdown directly at (416) 291-7981. Each authorized retailer manages warranty claims for their own customers. If your retailer has closed, contact Snowdown's factory in Scarborough directly with your original receipt.
What happens if Snowdown replaces my mattress under warranty? Does the warranty reset?
Typically, the warranty on a replacement mattress continues from the original purchase date. It does not reset to a new 20-year period. If you are in year 7 and receive a replacement, the replacement continues under the same warranty with 13 years remaining. Check your specific warranty documentation for confirmation.
Is there a break-in period before I can file a warranty claim on a new Snowdown mattress?
Most manufacturers recommend a 30 to 60-day break-in period for new mattresses. During this time, the comfort layers are settling and some initial softening is normal. If you notice a significant defect like a broken coil or split seam, you can file a claim immediately. For sagging claims, waiting 60 days gives the mattress time to fully break in and avoids a premature claim being denied.
Does Snowdown warranty cover the boxspring or just the mattress?
If you purchased a Snowdown boxspring as part of a matched set, it typically carries its own warranty coverage, though the terms may differ from the mattress warranty. The boxspring warranty generally covers structural failure such as broken slats or frame collapse. Check your purchase documentation for the specific boxspring warranty terms, as coverage periods may be shorter than the mattress warranty.
Related Reading
- Snowdown Mattress Review: Factory-Direct Value from Scarborough
- Snowdown vs. Silk and Snow: Canadian Mattress Comparison
- Snowdown Chiro Pedic Mattress Review: Classic, Royal, and Supreme
- Mattress Warranty Coverage: What Is Actually Protected
- Why Every Mattress Needs a Protector: Brantford Sleep Guide
- Flippable Mattress Guide: Double-Sided Options in Brantford
Sources
- Jacobson, B. H., Boolani, A., Dunklee, G., Shepardson, A., & Acharya, H. (2010). Effect of prescribed sleep surfaces on back pain and sleep quality in patients diagnosed with low back and shoulder pain. Journal of Chiropractic Medicine, 9(4), 147-156.
- Boor, B. E., Spilak, M. P., Laverge, J., Novoselac, A., & Xu, Y. (2015). Human exposure to indoor air pollutants in sleep microenvironments. International Journal of Environmental Research and Public Health, 12(8), 9442-9467.
- Terreehorst, I., Hak, E., Oosting, A. J., Tempels-Pavlica, Z., de Monchy, J. G., Bruijnzeel-Koomen, C. A.,... & Gerth van Wijk, R. (2003). Evaluation of impermeable covers for bedding in patients with allergic rhinitis. Journal of Allergy and Clinical Immunology, 111(1), 169-176.
- Haex, B. (2004). Back and Bed: Ergonomic Aspects of Sleeping. CRC Press.
- National Sleep Foundation. (2021). How Often Should You Replace Your Mattress? Sleep Foundation. Retrieved from sleepfoundation.org.
- Ontario Consumer Protection Act, 2002, S.O. 2002, c. 30, Sched. A.
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