Quick Answer
Costco does not offer old mattress removal as part of their delivery service in Canada. For in-warehouse purchases, you transport the mattress yourself. For online orders, Costco provides curbside or threshold delivery, the mattress is left at your front door, still in packaging. You're responsible for setup and disposing of your old mattress. Call (519) 770-0001.
Brad, Owner, 40+ years of experience: "We have been helping Brantford families sleep better since 1997. Every customer gets personal attention, honest advice, and the kind of follow-up service you just do not get from big box stores."
You've found the perfect Costco mattress online and clicked "buy." Now what? Getting a new mattress into your bedroom and your old one out is the part most shoppers don't think about until the delivery truck arrives and drops a 70-pound box at their front door.
How Costco Mattress Delivery Works in Canada
In-Warehouse Purchase
You load the mattress into your vehicle yourself. Costco staff may help you get it to the door, but they won't load it into your car. You need a vehicle large enough to fit a full-size mattress (typically an SUV, truck, or van). Compressed box mattresses are easier to transport but still heavy (40-80 pounds).
Online Purchase (costco.ca)
Shipping is included on most mattresses over $75. Delivery is to your front door (threshold delivery). The delivery company leaves the mattress at your entrance, they don't bring it inside, don't set it up, and don't remove your old mattress. Delivery takes 5-14 business days depending on your location.
Costco Logistics (Select Models)
Some premium mattresses on costco.ca qualify for "room of choice" delivery through Costco Logistics. This brings the mattress inside to your chosen room but still does not include setup or old mattress removal. Available in select metro areas only.
Why Costco Doesn't Remove Old Mattresses
Costco operates on a high-volume, low-service model. Adding mattress removal and setup would require trained delivery teams, specialized disposal logistics, and higher delivery costs, all of which conflict with their warehouse pricing strategy.
The Hidden Cost of No Removal
- Vehicle rental If you don't own a truck or van, renting one costs $50-$100
- Moving help Hiring two people to carry the mattress in costs $80-$150
- Old mattress disposal Municipal pickup or dump fees range from $20-$60
- Your time Coordinating delivery, setup, and disposal takes half a day minimum
- Total hidden cost: $150-$360 added to your "cheap" Costco mattress
How to Get Rid of Your Old Mattress in Ontario
| Option | Cost | Effort |
|---|---|---|
| Municipal large item pickup | $0-$30 | Schedule online, place at curb on pickup day |
| Take to local dump/transfer station | $10-$40 | Need vehicle, load/unload yourself |
| Donate (if in good condition) | Free | Most charities won't accept mattresses (hygiene) |
| Junk removal service | $60-$150 | They come to your home and take it away |
| Mattress recycling program | $30-$60 | Drop off at recycling facility or schedule pickup |
↔ Scroll to see full table
Mattress Disposal Costs in Ontario Cities
Brantford
Large item curbside pickup is available through the City of Brantford, check the municipal schedule. Transfer station fees apply for self-delivery.Hamilton: Large item collection available on your regular collection day. Place at the curb by 7 AM.
Kitchener-Waterloo: Large item pickup requires booking through the Region of Waterloo. May take 1-2 weeks for scheduling.
Toronto: Free curbside collection for large items on your scheduled collection day. Must call 311 to arrange.
White Glove Delivery: The Complete Solution
What White Glove Delivery at Mattress Miracle Includes
- Delivery to your bedroom Not your front door, your actual room of choice
- Full mattress setup Unboxed, placed on your bed frame, ready to sleep on
- Old mattress removal Your existing mattress taken away and disposed of properly
- Professional handling Trained delivery team that protects your walls, floors, and doorways
- Available throughout Southern Ontario Hamilton, Burlington, Mississauga, Toronto, Kitchener, Waterloo, Guelph, Cambridge, St. Catharines, Niagara Falls, London, Barrie, and Oshawa
Brad, our senior consultant, hears the same feedback after every white glove delivery: "Customers tell us the delivery experience alone was worth choosing us over Costco. They don't have to rent a truck, recruit a friend, wrestle a mattress up the stairs, or figure out how to get rid of the old one. We handle everything."
Delivery Service Comparison
| Service | Costco In-Warehouse | Costco Online | Mattress Miracle |
|---|---|---|---|
| Transport to home | Self-transport | Threshold delivery | White glove to bedroom |
| In-room placement | No | No (Logistics: select areas) | Yes |
| Setup on frame | No | No | Yes |
| Old mattress removal | No | No | Yes |
| Packaging removal | No | No | Yes |
↔ Scroll to see full table
Frequently Asked Questions
Shop: Shop Our Mattress Collection
Shop This Topic at Mattress Miracle
Popular picks at Mattress Miracle:
Or shop our mattress collection in our Brantford showroom.
Find Your Perfect Mattress at Mattress Miracle
We are a family-owned mattress store in Brantford, helping our community sleep better since 1997. Come try mattresses in person and get honest, no-pressure advice.
441 1/2 West Street, Brantford, Ontario
Call 519-770-0001Does Costco remove your old mattress?
No. Costco does not offer old mattress removal with any of their delivery options in Canada. Whether you buy in-warehouse or online, you're responsible for disposing of your old mattress yourself. This applies to all Costco locations across Canada.
Does Costco bring the mattress inside your house?
Standard Costco delivery drops the mattress at your front door (threshold delivery). Costco Logistics, available for select models in metro areas, offers "room of choice" delivery where they bring it inside to a specific room. Neither service includes setup on your bed frame or old mattress removal.
How do I get rid of an old mattress in Ontario?
Options include: municipal large item curbside pickup (free to $30 in most cities), taking it to a local transfer station ($10-$40), hiring a junk removal service ($60-$150), or using a mattress recycling program. Check your municipality's website for specific scheduling and fees. Most Ontario cities offer at least one free large item pickup per year.
Can I donate an old mattress?
Most charities in Canada do not accept used mattresses due to hygiene regulations and bedbug concerns. Salvation Army, Goodwill, and Habitat for Humanity ReStore typically decline mattress donations. If your mattress is in excellent condition (no stains, tears, or sagging), some local shelters may accept it, call ahead to confirm.
What does white glove delivery include?
White glove delivery is a premium service that includes: delivery directly to your bedroom, placement on your bed frame, removal of all packaging, and removal of your old mattress. Mattress Miracle offers white glove delivery throughout Southern Ontario, including Hamilton, Toronto, Kitchener, Waterloo, and surrounding communities.
How long does Costco mattress delivery take?
Online orders through costco.ca typically take 5-14 business days for delivery within Canada. Compressed mattresses ship faster (3-7 days) while traditional mattresses may take longer. Costco Logistics deliveries (for select models) may require scheduling a delivery window.
Visit Our Brantford Showroom
Mattress Miracle
441 1/2 West Street, Brantford
Phone: (519) 770-0001
Hours: Mon-Wed 10-6, Thu-Fri 10-7, Sat 10-5, Sun 12-4
Our team has 38 years of experience helping customers find the right sleep solution. Call ahead or walk in any day of the week.
Sources
- Jacobson BH, Boolani A, Smith DB. Changes in back pain, sleep quality, and perceived stress after introduction of new bedding systems. J Chiropr Med. 2009;8(1):1-8. DOI: 10.1016/j.jcm.2008.09.002
- Radwan A, Fess P, James D, et al. Effect of different mattress designs on promoting sleep quality, pain reduction, and spinal alignment in adults with or without back pain. Sleep Health. 2015;1(4):257-267. DOI: 10.1016/j.sleh.2015.08.001
- Kovacs FM, Abraira V, Peña A, et al. Effect of firmness of mattress on chronic non-specific low-back pain: randomised, double-blind, controlled, multicentre trial. Lancet. 2003;362(9396):1599-1604. DOI: 10.1016/S0140-6736(03)14792-7
Visit Our Brantford Showroom
We are located at 441½ West Street in downtown Brantford. Free parking available. Our team does not work on commission, so you get honest advice based on your needs.
Mattress Miracle , 441½ West Street, Brantford, ON · (519) 770-0001
Hours: Monday–Wednesday 10am–6pm, Thursday–Friday 10am–7pm, Saturday 10am–5pm, Sunday 12pm–4pm.