Quick Answer: Silk & Snow mattresses typically arrive in 3 to 7 business days for Ontario, 4 to 10 business days for most other provinces, and up to 2 weeks for British Columbia, Nova Scotia, and Newfoundland. Fulfillment takes 2 to 4 business days, then transit time is added based on your province. Delivery is curbside via courier (primarily Canpar), no white glove service. You can sleep on the mattress the same night, but allow 24 to 72 hours for full expansion.
Brad, Owner, 40+ years of experience: "We have been helping Brantford families sleep better since 1997. Every customer gets personal attention, honest advice, and the kind of follow-up service you just do not get from big box stores."
In This Article
Reading Time: 5 minutes
Silk & Snow ships all mattresses from their Toronto-area warehouse using a bed-in-a-box format with traditional couriers. The delivery experience is straightforward for most customers in major urban centres, but the lack of scheduling options and reliance on third-party couriers introduces variability that is worth understanding before you buy. This article covers the full process from order placement to unboxing, with specific timelines by province.
Delivery Times by Province
Total delivery time is the sum of two stages: fulfillment time (warehouse processing) plus transit time (courier). Fulfillment takes 2 to 4 business days for all standard mattress models. Custom-size mattresses are made to order and take 2 to 3 weeks before shipping.
| Province / Territory | Transit Time (after shipment) | Estimated Total |
|---|---|---|
| Ontario (ON) | 1–3 business days | 3–7 business days |
| Quebec (QC), Manitoba (MB) | 2–4 business days | 4–8 business days |
| Alberta (AB), Saskatchewan (SK), New Brunswick (NB), Prince Edward Island (PEI) | 4–6 business days | 6–10 business days |
| British Columbia (BC), Nova Scotia (NS), Newfoundland (NL) | 5–6 business days | 7–10 business days |
| Yukon (YT), Northwest Territories (NT), Nunavut (NU) | 7–9 business days | 9–13+ business days |
Shipping costs: Free to all Canadian provinces with no minimum order. A non-refundable nominal shipping charge applies to orders destined for the territories (YT, NT, NU). This fee is disclosed at checkout.
These timelines represent normal operating conditions. Winter weather, peak periods (particularly around the December holidays), and courier disruptions can extend transit time beyond estimates. Silk & Snow does not offer expedited shipping and cannot guarantee specific delivery dates.
Why Ontario Ships Fastest
Silk & Snow warehouses in the Toronto area, which is why Ontario transit times are the shortest. The further your address is from the Greater Toronto Area, the longer the courier leg of the delivery. For buyers in Brantford, Hamilton, Cambridge, and surrounding areas, delivery times are typically at the faster end of the Ontario range due to proximity to the warehouse and established Canpar routes through Hamilton and Kitchener-Waterloo hubs.
8 min read
The Delivery Process Step by Step
- Order placed: You receive an order confirmation email immediately with invoice details.
- Fulfillment (2 to 4 business days): Your order is processed and packed at the warehouse. You receive no updates during this stage.
- Shipment notification: When the courier picks up your order, you receive a second email with your tracking number and estimated delivery date.
- Courier transit: The mattress travels to your region via the assigned courier, typically Canpar. The tracking number links to the courier's tracking system.
- Delivery attempt: The courier delivers to your door or building lobby. Curbside only, couriers do not bring mattresses inside apartments or condos, up stairs, or into upper floors. A second delivery attempt is made the following business day if the area is deemed unsafe for unattended drop-off.
- Unboxing: Once the mattress arrives, move it to the target room before opening. A cutting tool is included in an envelope inside the box.
For condo and apartment residents: Silk & Snow's couriers cannot call ahead or schedule a specific delivery window. They will leave the box at the lobby or building entrance if accessible. Notify your building concierge before your expected delivery date and ensure your building can accept large-format deliveries. If the building refuses the shipment, it may be returned to sender.
What the courier cannot do: Schedule a specific time or date, carry the mattress to upper floors, or hold the order at a location for pickup. These limitations are consistent with most standard courier services.
Unboxing and Expansion: What to Do When It Arrives
All Silk & Snow mattresses arrive vacuum-sealed and rolled inside a box. The process is straightforward, but a few steps improve the experience:
Before opening: Bring the box to the room where the mattress will be used. A queen or king mattress box weighs 80 to 115 lbs and is significantly harder to move after it has expanded. Have a second person available if you are buying larger than a double.
Opening the box: The mattress is wrapped in plastic vacuum packaging. Use the included cutter or a pair of scissors. Cut carefully along the seam of the plastic, not across the mattress surface. The mattress will begin expanding within seconds of the seal being cut.
Expansion time: Silk & Snow states the mattress should be given up to 72 hours to fully recover to its proper dimensions and firmness. You can sleep on it the same night, but the full feel and support profile takes 24 to 72 hours depending on room temperature. Warmer rooms accelerate expansion; cold rooms slow it. If the mattress seems firmer than expected in the first few days, give it additional time and heat before assessing feel.
Important note: Do not leave the mattress compressed in the box for more than 3 weeks after purchase. Extended compression beyond this window can affect the foam's recovery and potentially void the warranty.
Prepare the Room Before Delivery Day
Talia, Mattress Miracle's showroom specialist, notes that the most common delivery-day frustration is easily preventable: "Clear the path from your front door to the bedroom before the mattress arrives. A compressed queen mattress is about 19 by 19 by 44 inches, it fits through most doorways, but navigating around furniture and tight corners while carrying 80-plus pounds is awkward. If your old mattress is still there, have a removal plan in place before the new one arrives." Same advice applies to Silk & Snow: the simpler the path, the easier the setup.
Common Delivery Issues and How to Handle Them
Courier delays and missed deliveries. Canpar, Silk & Snow's primary carrier, is the source of most delivery complaints. Customers report deliveries attempted without notice, tracking that does not update accurately, and missed delivery windows with no clear rescheduling path. If your tracking shows a delay or failed delivery, contact Canpar directly using your tracking number. Silk & Snow customer service (hello@silkandsnow.com) can assist if courier contact does not resolve the issue.
Lost packages. Rare but documented. If your order has not moved for more than 5 business days after shipping notification and the courier cannot locate it, contact Silk & Snow customer service with your order number. Reshipping typically takes 5 additional business days after the lost order is confirmed.
Winter weather delays. Silk & Snow flags winter weather as a known delay factor on their status page. If ordering in November through February in regions with severe winter conditions, add 2 to 5 business days to the estimated transit time as a buffer.
Apartment and condo delivery complications. If your building's lobby is unmanned or the concierge refuses the delivery, the package may be returned to sender. Confirm with your building management that large package delivery is permitted and that someone can be available to accept it during the expected delivery window.
Multiple-item orders shipping separately. If your order includes a mattress plus accessories (pillows, sheets, etc.), items may have separate tracking numbers and arrive on different days. This is normal and does not indicate a problem with either shipment.
Tracking Your Silk and Snow Order
Silk & Snow provides two emails through the delivery process: the order confirmation (sent at purchase) and the shipping notification (sent when the courier picks up the order). The shipping notification contains your tracking number.
You can track orders directly at silkandsnow.com using your order number or tracking number. Alternatively, enter the tracking number directly on the Canpar website if Canpar is your assigned courier. For orders with multiple items, each item will have its own tracking link.
If the estimated delivery date in your tracking passes without delivery, monitor the tracking page and contact Canpar directly before escalating to Silk & Snow. Most delays resolve within 1 to 2 additional business days without customer intervention.
The In-Store Alternative for Brantford
No Tracking Number Required
Brad, who has operated Mattress Miracle since 1997, makes a straightforward point about delivery: "When you buy from us, you pick your delivery date. We schedule it. We show up. We bring it inside, set it up, and take the old mattress away if you need us to. There is no tracking number to watch, no courier you have to call, no box you have to drag up a flight of stairs." For residents of Brantford and the surrounding area, in-store delivery through Mattress Miracle at 441 1/2 West Street eliminates the variables that make online mattress delivery unpredictable. The showroom also lets you test any mattress before it arrives at your home.
Frequently Asked Questions
How long does Silk and Snow take to deliver?
Total delivery time is fulfillment (2 to 4 business days) plus transit. Ontario customers typically receive orders in 3 to 7 business days total. Quebec and Manitoba take 4 to 8 business days. British Columbia, Nova Scotia, and Newfoundland take 7 to 10 business days. Territories can take up to 2 weeks or more.
Does Silk and Snow offer free shipping in Canada?
Yes. Silk & Snow ships free to all Canadian provinces with no minimum order. A non-refundable nominal shipping fee applies to orders going to the Yukon, Northwest Territories, and Nunavut.
Can I schedule my Silk and Snow delivery?
No. Silk & Snow uses traditional couriers who cannot schedule specific delivery windows. The delivery date shown in tracking is an estimate only. For apartment and condo residents, notify your concierge or building management in advance and ensure someone is available to accept the package.
How long does a Silk and Snow mattress take to expand?
Most of the expansion happens within the first few hours of unboxing. Silk & Snow recommends allowing up to 72 hours for full recovery to proper dimensions and firmness. You can sleep on the mattress the same night it arrives. Warmer rooms accelerate the expansion process.
What courier does Silk and Snow use?
Silk & Snow primarily uses Canpar for Canadian deliveries, though they may use other regional carriers depending on your location. Tracking information is provided via email when your order ships. You can track directly on the courier's website using the tracking number provided.
What do I do if my Silk and Snow delivery is late?
Check your tracking link for the current status. If tracking has not updated for more than 3 business days after the estimated delivery date, contact Canpar directly using your tracking number. If that does not resolve the issue, contact Silk & Snow at hello@silkandsnow.com with your order number and tracking number.
Sources
- Silk & Snow. When Will I Receive My Order? help.silkandsnow.com/hc/en-ca/articles/14693692046356
- Silk & Snow. What Is The Process From Ordering To Delivery? help.silkandsnow.com/hc/en-ca/articles/14693614674708
- J.D. Power. 2025 U.S. Mattress Satisfaction Study. jdpower.com
Visit Our Brantford Showroom
Mattress Miracle
441 1/2 West Street, Brantford
Phone: (519) 770-0001
Hours: Mon-Wed 10-6, Thu-Fri 10-7, Sat 10-5, Sun 12-4
Our team has 38 years of experience helping customers find the right sleep solution. Call ahead or walk in any day of the week.
Visit Our Brantford Showroom
We are located at 441½ West Street in downtown Brantford. Free parking available. Our team does not work on commission, so you get honest advice based on your needs.
Mattress Miracle , 441½ West Street, Brantford, ON · (519) 770-0001
Hours: Monday–Wednesday 10am–6pm, Thursday–Friday 10am–7pm, Saturday 10am–5pm, Sunday 12pm–4pm.
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